Project Role : IT Customer Service Representative
Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : Customer Service Operations, No Function Specialty
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Customer Service Representative, you will manage the delivery for IT production systems and services. Your role will involve driving incident, issue, and outage management, as well as investigation and restoration. You will be responsible for ensuring smooth operations and providing excellent customer service. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in problem-solving discussions. - Assist in managing IT production systems and services. - Handle incident, issue, and outage management. - Investigate and resolve technical issues. - Provide excellent customer service. - Collaborate with cross-functional teams to address system-related problems. - Contribute to process improvement initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with Customer Service Operations. - Strong understanding of IT production systems and services. - Knowledge of incident, issue, and outage management processes. - Ability to investigate and resolve technical issues. - Excellent customer service and communication skills. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. - This position is based in Mumbai. - A 15 years full-time education is required.
15 years full time education
