Program Manager

Trimble Inc. - Chennai, Tamil Nadu (30+ days ago)

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is recruiting for an Program Manager to fill an opportunity in Pune, India.

Job Summary: Program Manager

Lead both Customer and Delivery side of a large scale rollout program, interacting with cross-functional teams both internally and at customer side, to ensure rollouts are delivered successfully.

Responsibilities include:

  • Operate as SPOC for Customer(s) as end-to-end contact point for all requirements and resolutions.
  • Acquiring requirement schedules and POs from customer
  • Interfacing with internal Supply chain for Production planning, PO release on supplier, Supply receipts, Inventory Management
  • Interfacing with Fulfilment for processing POs received, ensuring dispatches
  • Receive GRN from customers, Monitor A/R from customers, Follow-up & collect payments, update system for closure
  • Coordinate with internal customer support team (on need basis), to deliver install training & support and escalated field problem resolutions
  • Coordinate with internal team for HW warranty management process and service
  • Coordinate with internal teams for delivery of Data porting / Backend SW to customer
  • Collect and collate GPS fitted Fleet buyer data from customer(s) and share with internal team for upselling
  • Work with customer(s) to enhance engagement opportunities by expanding our offerings
  • Qualification, Skills & Experience Required:

    · Bachelor’s degree in Engineering, Operations or similar discipline, MBA & PMP Certificate preferred.

    · Minimum 15 years’ experience in a Customer/Client facing role, with end-to-end delivery experience.

    · Excellent communication skills, including presentations, written communication and interpersonal skills

    · Strong problem solving skills and demonstration of conflict resolution skills

    · Experience of working in a team environment, changing roles between actively supporting other members of the team to leading the team with focus on the customer

    · Good financial awareness and ability to bring that to discussion/negotiations with key customer decision makers

    · High energy level, self-motivated, and with a proven ability to learn quickly, multi-task and work independently as well as part of a team

    · Excellent written and verbal communication skills in English is essential and Hindi (spoken) will be an added advantage.

    · Excellent organizational skills.