The Account Manager at Mobileware will be responsible for developing customer relationships that promote delightful customer experiences. This role is a combination of customer engagement, requirements analysis, project management, sales enablement, techno-functional consultation and working closely with both customers as well as with the internal teams for ensuring mutual success through a win-win approach.
This will be accomplished by understanding the user journey, proposing and guiding clients on right options, analyzing key performance indicators, recommending maximization of utilization of our services and product’s functionalities and potentials, balancing the priorities and managing the ambiguities as they occur in the real world, acting as a go-between person for resolving escalated issues and ensuring the overall success for the assigned projects.
- Candidates with a B.E./B.Tech. in Computer Science or equivalent, preference for MBA or post-graduation in management, from an institute of repute
- 4+ years of experience in Account Management, Customer Success, Customer Engagement, or similar roles
- Combination of education and experience can be considered for equivalence
- Is highly organized, collaborative and detail oriented and demonstrates exceptional communication, interpersonal and presentation skills
- Has experience in building and maintaining strong relationships, while working to mitigate churn and drive engagement and renewals
- High on initiative and innovation; possesses great collaboration and influencing skills to work with internal and external stakeholders
- Strong analytical skills, with the ability to translate data into insights
- Strong technical acumen and has client-focused solutions experience
- Comfortable in a fast-moving startup environment and can wear many hats in a dynamic environment, and should be tuned to interact externally day in day out
Level to be determined based on demonstrated expertise, and quality of experience, during the selection process.
At 86400 (An initiative by Mobileware Technologies), we specialize in delivering advanced digital payment solutions for the BFSI sector. Our product suite includes NPCI switches like UPI, IMPS, BBPS, AePS, and our flagship API Banking Platform, TransXT. With 15 years of experience, we are ISO 27001 certified, PCI DSS compliant, and a preferred NPCI partner.
We empower Financial Institutions with innovative, secure, and compliant payment processing systems. Our clients—banks, NBFCs, fintechs, and more—rely on us for seamless API integration and customized financial solutions to meet their evolving needs. Join us in shaping the future of digital payments!” To know more about us, you can view our website at https://86400.in/
