Required Skills
Technology | Endpoint Management- SCCM
Technology | Endpoint Management- Intune
Domain | IT in Banking | Customer Support
Behavioral | Aptitude | Communication
Education Qualification :
Any Graduate (Engineering / Science)
Certification Mandatory / Desirable :
Technology | Azure Infra Management Certification
As an SCCM and Intune Level 2 Administrator, you will play a pivotal role in the configuration and management of these Microsoft-based systems. You will collaborate with senior administrators and IT teams to ensure the effective deployment of software, updates, monitoring, and mobile device management across our organization.
Key Responsibilities:
1. SCCM Configuration and Optimization:
- Manage and optimize SCCM infrastructure components, including site servers, distribution points, and client settings.
- Lead the design of efficient software deployment processes and ensure timely software updates and patch management.
2. Intune Configuration and MDM:
- Oversee the configuration of Microsoft Intune for mobile device management (MDM) and endpoint security.
- Lead the implementation of security policies and settings, ensuring a secure mobile device environment.
3. Software Packaging and Deployment:
- Lead software packaging and deployment efforts using SCCM, ensuring efficient software distribution, application deployment, and updates.
- Implement automation to streamline software deployment processes.
4. Operating System Deployment:
- Design and maintain task sequences for OS deployments, including OS upgrades and provisioning of new devices.
- Ensure smooth and efficient OS deployment processes.
5. End-User Support:
- Provide Level 2 support for SCCM and Intune-related issues and incidents, working closely with Level 1 administrators and escalating complex issues when necessary.
- Respond to end-user inquiries, offer guidance, and participate in root cause analysis.
6. Documentation and Reporting:
- Maintain comprehensive documentation of configurations, best practices, and optimization procedures for SCCM and Intune.
- Create and present reports on the performance and effectiveness of these systems to management and stakeholders.
Qualifications:
- Bachelor s degree in Information Technology, Computer Science
