As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important.
Career Level - IC3
Apps SCM:
1. Oracle R12 EBS Functional consultant with manufacturing knowledge, Oracle Order Management, Procure to Pay modules.
2. Extensive Knowledge of OM and P2P modules.
3. Have worked on India Localization and GST.
4. Define priorities, Write functional specifications and coordinate developments with technical team.
5. Test and train the users regularly, communicate to the users the status of the enhancement.
6. Report activity to the management and collaborate with functional support in other zones to share information.
7. EBS Functional Consultant with strong EBS domain experience in Procure to Pay modules. The position’s primary responsibility will be to interface with key stakeholders in the client organization to effectively support task assigned.
8. Excellent understanding of full project life cycle and Oracle Implementation methodologies including AIM, OUM
9. Excellent client management and communication (written and oral) skills
10. Best practices in promoting code to instances.
11. Basic Knowledge of SQL, PL/SQL
12. Basic Knowledge of tools like SQL Developer, Toad, Putty, version control systems
13. Strong team players who value the success of the team as highly as their own personal success.
