Job Summary
We are looking for a proactive and customer-focused Sales & Service Coordinator to support our machinery sales and after-sales service operations. The candidate will coordinate with customers, sales engineers, service engineers, production, and stores teams to ensure smooth order execution and customer satisfaction.
Key Responsibilities
✅ Handle customer enquiries through phone, email, website, and other channels.
✅ Prepare and submit quotations, proposals, and sales-related documentation.
✅ Follow up with customers regarding quotations, orders, and payments.
✅ Coordinate machine dispatch, installation, and commissioning schedules.
✅ Schedule preventive maintenance and breakdown service visits.
✅ Coordinate with service engineers for customer support requirements.
✅ Maintain sales orders, service records, AMC records, and customer databases.
✅ Handle customer complaints and ensure timely resolution.
✅ Generate sales, service, and MIS reports.
✅ Support spare parts sales and service coordination activities.
Required Skills
- Strong communication and customer relationship skills.
- Experience in sales coordination and customer support.
- Knowledge of quotation preparation and order processing.
- Good follow-up and multitasking abilities.
- Proficiency in MS Excel, MS Word, and email communication.
- ERP/CRM experience will be an added advantage.
Qualification
- Any Bachelor's Degree / Diploma.
- Experience in Machinery, Automation, Manufacturing, Engineering, or Industrial Equipment industries preferred.
Language Requirements
Mandatory:
Preferred:
- Hindi
- Telugu
- Kannada
- Malayalam
- Any additional regional language
Experience
- Minimum 3+ years in Sales Coordination, Service Coordination, Customer Support, or Inside Sales.
- Experience in machinery or industrial product companies is highly preferred.
Candidate Profile
✔ Customer-focused and result-oriented.
✔ Strong organizational and multitasking abilities.
✔ Professional communication and email drafting skills.
✔ Ability to coordinate with cross-functional teams and customers across India
Compensation & Benefits:
- Competitive Salary: Based on experience and qualifications.
- Bonuses & Incentives: Performance-based bonuses and rewards.
- Paid Time Off: Casual leaves, earned leaves, and holidays.
- Professional Development: Training programs and career growth opportunities.
- Statutory Benefits: Employee State Insurance (ESI) and Provident Fund (PF).
- Insurance Coverage: Group Accidental Policy for employee safety and security.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Application Question(s):
- What is your Current CTC and Expected CTC?
- When can u Join?
Experience:
- Sales support Coordination: 3 years (Required)
Language:
- Tamil,English (Preferred)
Location:
- Kalapatti, Coimbatore, Tamil Nadu (Required)
Work Location: In person
