Role Name: Tech Support Manager
Job Description:
Analyzing 811 Operations (including Card, SA, CA, MB App) and recommending actions to improve system performance & customer experience
Liaise with key stakeholders for implementation of solutions
Acting as prime point of escalation for 811 operations & queries
Conducting regular reviews of customer journey, Card issuance – identifying trends and recommending actions
Support risk assessments, interpret results & lead remediation
