Job Title: Customer Relationship Management
Experience: 5+ years
Location: Coimbatore ( Work from office)
Language: Malayalam or Tamil
Working Days: Monday to Saturday
Timing: 9:30 AM -6:30 PM
Skills required: 5+ years experience in customer relationship management, premium Telesales, high-value account handling
Job Description:
The Customer Relationship Manager (CRM) is responsible for managing and converting high-value leads, particularly elite or royal clients, into premium subscribers. This role requires exceptional communication, relationship-building skills, and a consultative sales approach to understand each client’s unique expectations. The CRM must ensure confidentiality, professionalism, and personalized engagement at every touchpoint, contributing to long-term client retention and revenue growth.
Key Responsibilities:
- Engage with elite and high-net-worth clients through outbound and inbound interactions to promote premium membership plans.
- Understand client requirements, background, and preferences to recommend the most suitable plan options.
- Manage the entire sales cycle — from initial contact to closure — ensuring a high level of professionalism and discretion.
- Maintain regular communication with clients to nurture trust and long-term relationships.
- Handle sensitive profiles with absolute confidentiality and empathy.
- Maintain accurate records of client interactions, discussions, and updates in the CRM system.
- Consistently meet or exceed monthly sales and relationship management targets.
- Represent the brand with integrity, tact, and sophistication in every client interaction.
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
