Job Summary:
The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing support to ensure a positive customer experience. This role requires excellent communication, problem-solving skills, and a strong commitment to customer satisfaction. The ideal candidate is detail-oriented, empathetic, and skilled at managing customer needs across multiple communication channels.
Experience: 1-3 years
Location: Kandivali
Key Responsibilities:
- Customer Support:
- Respond to customer inquiries via phone, email, and live chat promptly and professionally.
- Assist customers with product information, order tracking, and service-related queries.
- Provide accurate solutions to customer issues and escalate complex cases as needed.
- Complaint Resolution:
- Address customer complaints with patience and a problem-solving mindset.
- Follow company guidelines to resolve issues effectively and efficiently.
- Track and follow up on complaints to ensure full resolution and customer satisfaction.
- Order Processing:
- Process customer orders, returns, and exchanges in the system.
- Coordinate with logistics and operations to ensure accurate and timely order fulfillment.
- Communicate any delays or changes in orders with customers.
- Record Keeping and CRM:
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Update customer profiles and preferences to improve future interactions.
- Provide regular reports on customer feedback, trends, and satisfaction metrics.
- Product Knowledge:
- Stay updated on products, services, and company policies to provide accurate information.
- Participate in training sessions and stay informed about new product launches and promotions.
- Share customer insights with the team to improve service and product offerings.
Key Qualifications:
- Education:
- High school diploma or equivalent; a degree in Communications, Business, or related field is a plus.
- Experience:
- 1+ years of experience in customer service or a similar role.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and basic computer skills.
- Skills:
- Strong communication and active listening skills.
- Proficiency in problem-solving with a customer-first approach.
- Ability to multitask and handle high-volume interactions.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Schedule:
Experience:
- Customer service: 2 years (Preferred)
Language:
Work Location: In person
