Overview: We are seeking a dynamic and enthusiastic Customer Service Executive to join our team. As the first point of contact for our customers, you will play a crucial role in enhancing their experience with our products and services. The ideal candidate should possess excellent communication skills, a passion for customer satisfaction, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Customer Support: Respond to customer inquiries and resolve issues via phone, email, or chat in a timely and professional manner.
- Product Knowledge: Develop a deep understanding of our products and services to effectively address customer questions and concerns.
- Problem Solving: Identify and escalate priority issues, ensuring swift resolution and customer satisfaction.
- Communication: Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Documentation: Accurately document customer interactions and transactions, including details of inquiries, complaints, or comments.
- Feedback: Provide feedback and suggestions to improve customer experience and internal processes.
- Team Collaboration: Collaborate with other departments (e.g., Sales, Operations) to ensure seamless customer interactions.
Requirements:
- Proven experience in a customer service role or similar position.
- Strong communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices.
- Problem-solving skills and a strong customer-focused orientation.
Preferred Qualifications:
- Bachelor’s degree in Business Administration, Communications, or a related field.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health benefits package.
- Opportunities for career growth and professional development.
- Experience in a fast-paced startup environment or tech industry.
- Fluency in multiple languages is a plus.
Job Type: Full-time
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- total work: 1 year (Required)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
