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Support Engineer
MoEngage Inc —Bengaluru, Karnataka
- Night shift
- English
- Java
- SQL
Quick apply
Threat Response Analyst I
Mimecast —Bengaluru, Karnataka
- Weekend availability
- Hybrid work
- AI
Java Technical Architect opportunity with Fluentgrid Limited in Visakhapatnam
Fluentgrid Limited —Visakhapatnam, Andhra Pradesh
- Oracle
- English
- Java
Quick apply
Analyst Product - Logipack
Beroe Inc —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Research
Quick apply
4d
Associate Support Consultant
Basware —Chandigarh
- Master's degree
- SQL
- Analysis skills
Member of technical Staff (Java)
Omnissa —Bengaluru, Karnataka
- Full-time
- Java
- Master's degree
- AWS
- Work from home
Threat Response Analyst I-1
Mimecast —Bengaluru, Karnataka
- Full-time
- Azure
- AWS
- Analysis skills
Senior Site Reliability Engineer
Celigo —Hyderabad, Telangana
- Remote
- Computer Science
- Salesforce
- AWS
- Health insurance
- Paid time off
Quick apply
Software Engineer II
Mimecast —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Java
- Databases
- AWS
Data Scientist – GenAI & Agentic Systems
Fractal Analytics —Bengaluru, Karnataka
- Full-time
- Master's degree
- SQL
- AI
DevOps Engineer
CleverTap —Mumbai, Maharashtra
- Full-time
- Computer Science
- B.Sc
- DevOps
Sr. Data Scientist – GenAI & Agentic Systems
Fractal Analytics —Gurugram, Haryana
- Full-time
- Master's degree
- SQL
- AI
Engagement Manager
Pigment —San, Himachal Pradesh
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
1d
Customer Success Manager
Basware —Chandigarh
- English
- Master's degree
- Bachelor's degree
Senior Customer Success Manager
Basware —Chandigarh
- Master's degree
- Analysis skills
- Bachelor's degree
5h
Apprentice – Basware Apprentice Elevate Program (Under NATS)
Basware —Chandigarh
- Full-time
- Computer Science
- Bachelor's degree
- Agile
API Developer
Quadrant IT Services —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- DevOps
Security Engineer II
Talkdesk —Bengaluru, Karnataka
- English
- Java
- AWS
Quick apply
Hyderabad-Engineer Level 1-Automation Engineering
Planit Testing —Hyderabad, Telangana
- Azure
- DevOps
- Java
- Health insurance
AWS -Data Engineer
Fractal Analytics —Bengaluru, Karnataka
- Full-time
- Computer Science
- Java
- AWS

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Support Engineer

MoEngage Inc
Bengaluru, Karnataka

Quick apply

Job details

Qualifications

Elasticsearch
CSS
React
UNIX
English
Java
SQL
AWS
JavaScript
REST
Angular
APIs
Linux
Kafka
AI
Communication skills
Python
HTML

Full job description

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.
Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!
Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.
We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Role and Responsibilities:

Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
Communicating effectively (both verbal and written) with our customers and internal stakeholders
Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets
Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
Communicating well with different audiences (developers, technical and non-technical users)
Should be flexible to work in 24*7 shifts based on business requirements, including night shifts on monthly rotation basis.

Requirements:

Adept in any one or more programming languages like Python,Java,Javascript,Angular,React, HTML/CSS
Exposure to Linux/Unix operating systems and REST API
Exposure to Database (SQL/Mongo) would be a huge plus
Exposure and hands on experience in one of the following like AWS,Kafka and ElasticSearch would be highly preferred
Excellent communication skills in written and spoken English

NOTE: This is not a developer role and does not involve coding.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.
Life@MoEngage
Tech@MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.

Quick apply

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