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Senior Manager - Project Management

AxisMaxlife -
Remote

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Job details

6 days ago

Qualifications

Jira
Microsoft Powerpoint
Six Sigma Certification
Power BI
Microsoft Excel
PMP
Tableau
Master's degree
Digitization
Analysis skills
Project management
Certified Scrum Master
ServiceNow
Agile
Lean Six Sigma
Business requirements
Microsoft Project
AI
MBA
Communication skills
Lean Six Sigma Certification
Senior leadership
PRINCE2 Certification

Full job description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

Job Description

Position

Senior Manager – Strategy, Portfolio & Compliance (SP&C)

Incumbent

Department

Operations (FLG)

Function

SP&C

Reporting to

VP, SP&C

Band

Location

Gurgaon HO

Team size (Direct/Indirect)

JOB SUMMARY

SP&C empowers the Operations, Technology and Digital teams within Axis Max Life. This team manages the planning, budgeting, training, outsourcing, project management and process controls for the largest non-sales patch in the organization. To run efficient and profitable operations, it is imperative to plan effectively for all large projects as well as unit level transactions. There are 4 functions within SP&C

Project Management & Transformation Office: There are various projects and initiatives that each of the various functions within the fulfillment group (FLG) and Digital/Tech are working on – some of which are of strategic importance at the org./CEO level. These projects need to be managed centrally at the COO’s office such that the (CEO – 1) level of governance is effective in ensuring deliveries on these projects. Moreover, the functions themselves need augmentation of their bandwidth to be able to manage these projects better and also effectively solve for the respective problem statements. This will include projects in key areas such as protection and underwriting, customer agenda, fulfillment, renewals and capability building projects in technology.

Strategy, Planning and Budgeting: Technology and Digital are strategic growth pillars for Max Life while Operations ensure running an efficient and profitable organization. SP&C team is responsible for evolving the functional planning for Ops and IT, planning for COO’s patch and managing all organization spends for these verticals. The team helps Max Life run cost efficient operations, arrive at the right strategic decisions for build vs. buy, Capex vs. Opex etc, identifies the projects that deliver the biggest impact, and is the gatekeeper of all the spends. Regular cost reporting, identification of cost saving initiatives and its execution is done by this team.

Outsourcing: There are over 200+ vendors being actively managed by the SP&C team for vendor lifecycle from onboarding to compliance, payments till contract closures. The unit also helps onboarding of vendors for POCs and special purposes, and works closely with business units, procurement and finance teams to manage vendor operations for both Operations and IT.

Process Controls: This unit interfaces with business units and compliance teams to ensure adherence with the regulatory requirements, helps with both internal and IRDAI audit readiness, and proactively monitors and mitigates and compliance related risks. It reports out the status to various regulatory forums and helps with completion of compliance tasks..

KEY RESPONSIBILITIES

Annual strategy planning for Ops & IT functions, including COO priorities, transformation themes, customer-impacting initiatives and efficiency agenda.

Project management / monitoring of health of Tier 1 projects and COO-sponsored initiatives through structured charters, milestones, RAID logs, decision notes and governance dashboards.

Identification of cost save opportunities, disruptive technology, automation, AI-led productivity opportunities and process simplification themes.

Convert business priorities and leadership asks into execution plans with clear owners, timelines, dependencies, success metrics and benefits tracking.

Run post-implementation reviews to validate whether intended customer, operational, regulatory and financial outcomes were delivered.

Demand Management and Portfolio Governance

Own the demand intake process for Ops, Digital and Technology initiatives emerging from COO office / business functions.

Maintain a demand register covering objective, customer impact, regulatory criticality, value, effort, risk, dependency, resource requirement and decision status.

Facilitate prioritization forums across Operations, Digital, Technology, Finance, Risk and Compliance to sequence work based on strategic alignment, capacity and benefits.

Provide portfolio-level visibility on approved, in-flight, deferred, parked and completed initiatives, including ageing, bottlenecks and escalation points.

Manage capacity and resource conflict visibility with delivery teams to avoid overcommitment, duplication and delivery delays.

Budgeting

Link project prioritization with cost, benefits, ROI, productivity impact and budget availability.

Track financial benefits and cost-save delivery for transformation and demand-management initiatives.

Stakeholder Management and Communications

Departmental communication for management forums like board meetings, weekly leadership reviews and COO governance forums.

Manage COO Program Office governance structures, including project reviews, demand pipeline reviews, action tracking and closure of next steps.

Prepare crisp executive updates, steering committee packs, decision memos and escalation notes for COO / senior leadership.

Influence cross-functional owners without direct authority and ensure timely closure of dependencies and decisions.

Compliance & Audit

Strict adherence to IRDAI regulations and internal guidelines.

Identification of potential regulatory outages and proactive management of risks.

Ensure demand items and COO projects are assessed for regulatory, customer, operational, technology and reputational risk before prioritization and implementation.

Track audit observations, regulatory commitments, control gaps and management action plans linked to COO / Operations initiatives.

Ensure documentation, evidence retention and closure validation for critical projects and regulatory / customer-impacting actions.

Team management

Performance monitoring, feedback and development

Learning and retention of key talent

MEASURES OF SUCCESS

Be a constant force of change and innovation for the organization, challenging status quo and bringing new ideas for testing and incubation

Successful archival of knowledge and dissemination of it across business functions

Positive feedback and appreciation from business owners and decision makers.

Timely delivery of COO-sponsored projects, leadership action items and Tier 1 initiatives.

Improved visibility, prioritization discipline and governance of the demand pipeline.

Reduction in ageing demands, unresolved dependencies, project delays and unplanned escalations.

Realization of committed benefits such as cost save, productivity, TAT improvement, customer experience improvement, risk reduction or digital adoption.

Quality of executive dashboards, decision support, portfolio reporting and stakeholder confidence.

Key Relationships

Digital and Technology COE

Finance

Operations functions

Customer Service, Claims, Underwriting, Renewals, Persistency and Fulfilment teams

Risk, Compliance, Legal, Audit, Procurement and vendor partners

COO Office, CEO-1 leadership forums and senior functional stakeholders

KEY COMPETENCIES/SKILLS REQUIRED

8-12 years of experience; presently should be in COO office / PMO / portfolio management / demand management / corporate strategy / FP&A / budgeting / business transformation roles for large businesses or engagement manager roles in top tier consulting firms.

Preference for candidates with MBA from a tier 1 business school with excellent academic track record

Demonstrated experience in managing cross-functional programs, demand intake, project prioritization, governance cadences and senior leadership reporting.

Strong understanding of portfolio management, benefits realization, resource / capacity planning, issue resolution, risk management and change adoption.

Ability to work with cross functional teams; strong networking and inter-personal skills

Detail-oriented, organized, critical thinker with strong work ethics

Excellent communication skills and a thoughtful, persuasive personal style.

Self-starter, comfortable in a project-oriented environment and comfortable in dealing with large cross functional projects.

Ability to influence key stakeholders and operational owners through well-articulated strategies backed up with metric driven value statements.

Analytical skills and judgment to solve problems with limited information at hand by learning and using statistical tools and logic.

Ability to develop, test and validate hypotheses. Should be competent at analyzing both quantitative and qualitative data.

Advanced Excel and PowerPoint skills; working knowledge of Power BI / Tableau, Jira, ServiceNow, MS Project or equivalent portfolio / workflow tools preferred.

Ability to write clear business requirements, user stories, problem statements, acceptance criteria and executive decision notes.

Understanding of AI, automation, workflow digitization and analytics use cases in operations / service / technology preferred.

PMP / Prince2 / Agile / Scrum / Lean Six Sigma certification will be an advantage.

Life insurance experience a plus, but not mandatory

State

Home Office

Branch

Gurugram -90C

Department

Strategy Portfolio & Compliance

Function

SP&C

Posted On

02-Jun-2026

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