Wns Jobs

Assistant Manager - Process Training (Process Trainer/Training/Training Delivery) - Pune
WNS Global Services —Pune, Maharashtra
- Full-time
- Microsoft Office
- Bachelor's degree
- Time management
Quick apply
Business Analyst- Retail & Consumer Process Goods
WNS Global Services —Mysuru, Karnataka
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
Quick apply
Sr. Analyst - Market Research (PMR Analyst) (R&A)
WNS Global Services —Unknown, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Assistant Manager - Process Training ( Fare Filing/ATPCO/IATA/GDS ) - Mumbai
WNS Global Services —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
1d
Senior Consultant - Solution
WNS Global Services —Pune, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Quick apply
6d
API Developer - Vuram India
WNS Vuram —Unknown, Maharashtra
- Full-time
- Master's degree
- AWS
- Bachelor's degree
Quick apply
Sr. Associate - Voice
WNS Global Services —Unknown, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Quick apply
Senior Group Manager - Operati
WNS Global Services —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
Quick apply
5d
REF99597Y_2026245189 - 4 to 7 years - Platform Support Lead
WNS Global Services —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
Quick apply
Actuarial General Insurance Pricing - Gurgaon/Bangalore (REF80651O)
WNS Global Services —Bengaluru, Karnataka
- Full-time
- SQL
- Analysis skills
- Math
Quick apply
Insurance Analytics Leader
Sigmoid —Bengaluru, Karnataka
- Engineering
- Master's degree
- Bachelor's degree
7h
REF104128P_2026259813 - Solution Design and Presales - 8 to 12 years
WNS Global Services —Pune, Maharashtra
- Full-time
- Remote
- Computer Science
- Engineering
- Finance
Quick apply
4d
Assistant Manager - Transactional Quality - Bangalore - RMZ - REF99825Z_2026242480 - RTR - AP - AR
WNS Global Services —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Bachelor's degree
Quick apply
5d
CAT Modeling Jobs (CRF# REF27789T)
WNS Global Services —Delhi, Delhi
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
Suncorp Referral CRF
WNS Global Services —Pune, Maharashtra
- Full-time
Quick apply
Sr. Group Manager_SF (EC Payroll)_ REF102027N_2026240091
WNS Global Services —Mumbai, Maharashtra
- Full-time
- Remote
- Bachelor's degree
Quick apply
REF29384D - Lead Analyst- UI Designer- 4 to 6 years- Pune/Mumbai/Bangalore/Gurugram
WNS Global Services —Unknown, Karnataka
- Microsoft Office
- Analysis skills
- JavaScript
Quick apply
Uipath lead - Vuram India
WNS Global Services —Chennai, Tamil Nadu
- Full-time
- Research
- Master's degree
- Bachelor's degree
Quick apply
Data Science Analytics (P&C Insurance Domain)
WNS Global Services —Bengaluru, Karnataka
- Full-time
- PMP
- Engineering
- Master's degree
Quick apply
REF104336R_2026260241 - Solutions Design and Presales - 5 to 8 years
WNS Global Services —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
Quick apply
4d

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Assistant Manager - Process Training (Process Trainer/Training/Training Delivery) - Pune

WNS Global Services -
Pune, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Knowledge management
Microsoft Office
Bachelor's degree
Time management

Full job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Job Description:

Accountable for New Hire training, Nesting and Performance during a 30-60-90-day period.

Responsible for BAU regular day-to-day work.

Take directions from the training Manager and execute deliverables.

Design process training plans with input from clients.

Assess the effectiveness of training material to be deployed for the KT program including the SOPs, Tracking and provide detailed updates on the progress of training batches.

Conduct PKT and continuous follow with team to 100% adherence, Responsible for conducting Refreshers based on the QA error findings and critical parameters.

Frequent calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations.

Periodic follow up on BQ employees and providing training and refreshers for them to improve their Quality.

Conduct certification programs & other developmental workshops for auxiliary trainers.

Review and revise the standard operating procedures periodically or as agreed with the client.

Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD). Preparing, publishing and maintaining various training reports and dashboards.

To be able to identify EWS (Early Warning Signals), provide feedback, create a coaching environment.

Key Accountability:

Training Performance:

End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during the process of training and nesting.

Reporting: Ensure all training reports including internal stakeholders and clients should be shared on time accurately
Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in Process / pre-process training plan accordingly
Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.
Stakeholder Management:

Should be able to manage internal communication with peers, stakeholders and clients

Coordination: Conduct interventions during process training and nesting

• TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including RCA, one to one coaching, briefing, classroom sessions, and on floor activities• Hiring: Hiring candidates as per client and process requirement on all communication parameters

Qualifications

Qualifications and Skillset required:Qualification: Graduate in any streamExcellent written and verbal communications in EnglishShould be willing to work in 24*7 environment, (5 days)Strong Time Management Skills and Proficiency in MS office Work Experience: Insurance Experience: +3 YearsP&C Insurance experience Certification/ Domain Certification (If Applicable): Certifications will be an added advantage.Training Experience: Should have a sound understanding of the training function and should have spent +2 years in the training department

Quick apply

Refine Your Search

Assistant Manager - Process Training (Process Trainer/Training/Training Delivery) - Pune

Business Analyst- Retail & Consumer Process Goods

Sr. Analyst - Market Research (PMR Analyst) (R&A)

Assistant Manager - Process Training ( Fare Filing/ATPCO/IATA/GDS ) - Mumbai

Senior Consultant - Solution

API Developer - Vuram India

Sr. Associate - Voice

Senior Group Manager - Operati

REF99597Y_2026245189 - 4 to 7 years - Platform Support Lead

Actuarial General Insurance Pricing - Gurgaon/Bangalore (REF80651O)

Insurance Analytics Leader

REF104128P_2026259813 - Solution Design and Presales - 8 to 12 years

Assistant Manager - Transactional Quality - Bangalore - RMZ - REF99825Z_2026242480 - RTR - AP - AR

CAT Modeling Jobs (CRF# REF27789T)

Suncorp Referral CRF

Sr. Group Manager_SF (EC Payroll)_ REF102027N_2026240091

REF29384D - Lead Analyst- UI Designer- 4 to 6 years- Pune/Mumbai/Bangalore/Gurugram

Uipath lead - Vuram India

Data Science Analytics (P&C Insurance Domain)

REF104336R_2026260241 - Solutions Design and Presales - 5 to 8 years

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