Hyderabad Telangana Email chat support Jobs – 78 Open Jobs Today

Customer Support Services Specialist
TriNet —Hyderabad, Telangana
- Weekend availability
- Salesforce
- English
- Microsoft Office
- Health insurance
Helpdesk Executive / Customer Support Executive
IRISH EXPERT LLP —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Computer skills
- Paid time off
Quick apply
Customer Support Associate
Techlearn IT Solutions LLP —Hyderabad, Telangana
- ₹15,000 - ₹25,000 a month
- Full-time
- CRM software
- Customer service
- English
- Health insurance
Quick apply
4d
Support Executive
Grittytech —Hyderabad, Telangana
- ₹25,000 - ₹30,000 a month
- Full-time
- Sales
- Bachelor's degree
- In-person
- Flexible schedule
Quick apply
6d
IT Customer Service Associate-Messaging
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Customer service
- English
IT Customer Service Associate
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Customer service
- English
Customer Support, Staff
Blackbaud —Hyderabad, Telangana
- Overnight shift
- Hybrid work
- Software troubleshooting
- Salesforce
- Finance
Client Service - Hyderabad - Payroll & Voice Roles
ADP —Hyderabad, Telangana
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
Customer Support Representative - Freshers
Intelex Systems Pvt Ltd —Gachibowli, Hyderabad, Telangana
- ₹9,049.27 - ₹18,000.00 a month
- Weekend availability
- Software troubleshooting
- Customer service
- English
- Cell phone reimbursement
Quick apply
Software Support Engineer
TechBiz Global GmbH —Hyderabad, Telangana
- Full-time
- Remote
- Computer science
- Software troubleshooting
- Analysis skills
Customer Support Executive
CricClubs —Hyderabad, Telangana
- Computer literacy
- Bachelor's degree
- Communication skills
- Paid time off
Support Engineer - IT Service Desk
DAZN —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- English
Quick apply
Customer Relationship Executives
Pride Motors —Hyderabad, Telangana
- ₹25,000 - ₹30,000 a month
- Full-time
- CRM software
- Salesforce
- English
- Health insurance
Quick apply
Senior Customer Service Representative
Optum —Hyderabad, Telangana
- Full-time
- Customer service
- Typing
- In-person
- Health insurance
Customer Support Intern
Vihawk Tech Solutions Pvt Ltd —Hyderabad, Telangana
- ₹10,000 - ₹15,000 a month
- Full-time
- Computer Science
- Sales
- English
Quick apply
Customer Support Executive (CSE)
DDismart —Hyderabad, Telangana
- ₹12,000 - ₹16,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
SPE-CX-Multi Channel Helpdesk
Cognizant —Hyderabad, Telangana
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
8d
Process Associate
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
ITS Support Manager , Global Service Desk
Amazon Dev Center India - Hyderabad - A85 —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Computer networking
- SharePoint
Manager, Customer Support Services
TriNet —Hyderabad, Telangana
- Microsoft Office
- Master's degree
- Analysis skills
- Health insurance

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Customer Support Services Specialist

TriNet -
Hyderabad, Telangana

Apply Now

Job details

Benefits

Health insurance

Qualifications

Telephony
Call center
Salesforce
English
Microsoft Office
Bachelor's degree
PeopleSoft
Human resources
Payroll
Typing
Communication skills

Full job description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues.

Essential Duties/Responsibilities

Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries.
Works to resolve customer issues and inquiries via phone, email, chat and service cases.
Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert.
Documents all customer interactions in the CRM system (Salesforce)
Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing.
Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet’s customer retention and customer satisfaction goals.
Strives to deliver first contact resolution
Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.

Required for All Jobs

Performs other duties as assigned
Complies with all policies and standards

Qualifications

Education: Graduate

General education, vocational training and/or on-the-job training - Required

Work Experience

Knowledge, Skills and Abilities

Fluency in English - Advanced
Knowledge of US Payroll, Benefits, or HR - Basic
Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce
Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
Ability to follow established procedures in a timely, accurate manner.
Ability to maintain confidentiality of corporate data.
A demonstrated commitment to high professional ethical standards and a diverse workplace.
Excellent verbal and written communication skills.
Minimum typing proficiency of 35 words per minute.
Ability to communicate with employees at all levels of the organization.
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks.
Ability to work US daytime hours (5 AM to 5 PM PST)
Provide end-to-end customer support through multiple channels including Chat, Email, and Inbound/Outbound Calls, ensuring timely, accurate, and professional resolution of client and employee inquiries.
Demonstrate flexibility to work in a 24/7 shift environment, including night shifts, weekends, and holidays, in alignment with business and client coverage requirements

Work Environment:

Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.

Apply Now

Refine Your Search

email chat support jobs in hyderabad telangana

Customer Support Services Specialist

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Customer Support Associate

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Customer Support, Staff

Client Service - Hyderabad - Payroll & Voice Roles

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Process Associate

ITS Support Manager , Global Service Desk

Manager, Customer Support Services

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