Cummins Jobs

Team Leader-Order Expediting North America
Cummins Inc. —Pune, Maharashtra
Manufacturing Engineering - Manager
Cummins Inc. —Unknown, Maharashtra
- Master's degree
- Supervising experience
- Bachelor's degree
Quality Technician - Level III
Cummins Inc. —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- 12th Pass
Product Design Technician - Level I
Cummins Inc. —Pune, Maharashtra
- CAD
- No experience needed
- 12th Pass
Procurement and Supply Continuity Analyst
Cummins Inc. —Pune, Maharashtra
- Microsoft Excel
- Analysis skills
- Continuous improvement
1d
Administrative Associate - Level IV - Human Resources
Cummins Inc. —Pune, Maharashtra
- 12th Pass
6d
Mechanical Maintenance - Level II
Cummins Inc. —Unknown, Maharashtra
- Microsoft Excel
- Schematics
- 12th Pass
Supply Chain Analyst
Cummins Inc. —Pune, Maharashtra
- Microsoft Access
- Oracle
- SQL
Project Coordinator - Procurement
Cummins Inc. —Pune, Maharashtra
- Microsoft Excel
- SQL
- Project management
Administrative Associate - Level III - GENERAL MANAGEMENT
Cummins Inc. —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Supplier Quality Engineer - Senior
Cummins Inc. —Pune, Maharashtra
- Engineering
- Manufacturing
Finance Associate - Level III
Cummins Inc. —Pune, Maharashtra
- Microsoft Excel
- Microsoft Office
- Finance
14d
Electrician - Level I
Cummins Inc. —Pithampur, Madhya Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Skilled Technician - Level III
Cummins Inc. —Pune, Maharashtra
- 12th Pass
- Project management
- Manufacturing
Technical Service Support Specialist
Cummins Inc. —Jaipur, Rajasthan
- Software troubleshooting
- Electrical experience
Supply Chain Planner
Cummins Inc. —Pune, Maharashtra
- Night shift
- Microsoft Excel
- SQL
- Analysis skills
12d
Customer Order Management Representative - Level III
Cummins Inc. —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
On Site Service Technician - Level II
Cummins Inc. —Bilaspur, Chhattisgarh
- Software troubleshooting
- Customer service
- In-person
5d
Electrician - Level II
Cummins Inc. —Unknown, Maharashtra
- Databases
- 12th Pass
- SQL
Product Design Technician - Level I - OFFC
Cummins Inc. —Pune, Maharashtra
- CAD
- Microsoft Office
- 12th Pass
11d

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Team Leader-Order Expediting North America

Cummins Inc. -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Order management system
Supply chain
Logistics
Customer support

Full job description

Job Summary:

Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment. Acts as single-point-of-contact for customer to resolve order processing, scheduling, and shipping queries

Key Responsibilities:

Performs order management tasks for a specific set of customers/accounts; has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation) Provides consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance Acts as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput including achievement of financial targets Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries Supports Customer Order Management departmental goals and initiatives to become a more proactive customer centric organization: develops, documents, and enhances standard administrative practices as they pertain to customer communication, and order throughput processes Identifies ideas and develops proactive communications for assigned customer base, regarding processes, policy and/or best practices Supports customer visits Participates in continuous improvement projects

Competencies:

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Drives results - Consistently achieving results, even under tough circumstances.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience

Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

College, university, or equivalent degree required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

7+ years customer order management; customer-facing; supply chain/logistics; international trade experience preferred

Shift Time- 5PM-2 AM

Job Supply Chain Planning

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2429562

Relocation Package No

100% On-Site No

Apply Now

Refine Your Search

Team Leader-Order Expediting North America

Manufacturing Engineering - Manager

Quality Technician - Level III

Product Design Technician - Level I

Procurement and Supply Continuity Analyst

Administrative Associate - Level IV - Human Resources

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Administrative Associate - Level III - GENERAL MANAGEMENT

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Skilled Technician - Level III

Technical Service Support Specialist

Supply Chain Planner

Customer Order Management Representative - Level III

On Site Service Technician - Level II

Electrician - Level II

Product Design Technician - Level I - OFFC

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