West Bengal Customer support coordinator Jobs – 48 Open Jobs Today

Service Process Coordinator
MSX International —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
2d
Sales Coordinator (Back Office)
Araspl Steels Privet Limited —Kolkata, West Bengal
- ₹12,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Sales
- English
Quick apply
Operations Coordinator
Tech Gifsy Solutions Ltd —Kolkata, West Bengal
- ₹8,000 - ₹15,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Paid time off
- Flexible schedule
Quick apply
17h
Sales Coordinator
E-Cube Energy Infra Services —Kolkata, West Bengal
- Sales
- B.Sc
- English
Welding Coordinator
ALSTOM —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Tele Caller Executive
MAITYS —Salt Lake, Kolkata, West Bengal
- Up to ₹15,000 a month
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Cell phone reimbursement
Quick apply
12d
Marketing Assistant
ATMS ASIAN TRAVEL & MEDICAL SERVICES LLP —Salt Lake, Kolkata, West Bengal
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
7d
SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST
Asian Paints —Kolkata, West Bengal
- Microsoft Excel
- Bachelor's degree
- Diploma
Sales Co-Ordinator
Delmarchio Eyewear —Howrah, West Bengal
- Sales
- English
- Microsoft Office

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customer support coordinator jobs near west bengal

Service Process Coordinator

MSX International -
Kolkata, West Bengal

Quick apply

Job details

Full-time
2 days ago

Qualifications

Microsoft Powerpoint
Power BI
Microsoft Excel
Customer service
Engineering
Microsoft Office
Analysis skills
Computer networking
Data entry
Automotive service
Macros
Kaizen
Diploma
Communication skills

Full job description

Company Description

MSX Company short Overview :

For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as:

Dealer Performance Improvement
Repair Optimization
Consumer Engagement

Job Description

Ensure maximum customer satisfaction by achieving KPIs through effective implementation of service excellence processes.

Drive end-to-end service excellence processes adherence across all service touchpoints within assigned regions.

Collaborate with cross-functional teams to enhance service experience & dealer operational efficiency.

Travel to assigned dealerships to coach teams on defined service processes and track progress at each location.

Support digital adoption initiatives and ensure accurate, consistent data entry in the dealership management system (DMS).

Coordinate with DICV Service HQ and Regional team to align dealership operations with customer service transformation initiatives.

Create, maintain and present operational and performance reports for section head review.

Ensure preparedness for process quality audits across dealership service functions.

Conduct periodic process audits across service and parts departments to ensure compliance with service process standards.

Provide orientation to new joiners on service functions and service excellence processes.

Conduct refresher training sessions on service excellence processes for dealership teams.

Review and analyze process gaps and operational issues, perform root-cause analysis, and recommend corrective actions using PDCA methodology.

Monitor and track the implementation of countermeasures for audit observations and prepare related reports.

Drive and monitor KAIZEN activities across all service process areas to support continuous improvement

Qualifications

Diploma or Degree in engineering (Mechanical or Automobile) with 5 to 7 years of relevant experience in the automotive industry, specifically in service operations, service excellence or dealership process management.
Candidates with field experience, a willingness to travel frequently and strong analytical and process-oriented skills within the customer service domain will be preferred.

Technical Skills:

Proficiency in MS Office and analytical tools (MS Excel, MS PowerPoint, Macros, Power BI)

Key Competencies:

Process excellence, training & coaching and a continuous improvement mindset.

Strong communication, analytical abilities and effective teamwork skills.

Ability to multitask and deliver within stringent timelines.

Strong networking skills to interface with dealers and field teams for faster support.

Ability to grasp critical information quickly and develop logical & timely solutions.

Flexibility and agility in dynamic work environments.

Additional Information

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.

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Refine Your Search

customer support coordinator jobs in west bengal

Service Process Coordinator

Sales Coordinator (Back Office)

Operations Coordinator

Sales Coordinator

Welding Coordinator

Tele Caller Executive

Marketing Assistant

SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST

Sales Co-Ordinator

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