Thiruvananthapuram Kerala Computer science engineering Jobs – 89 Open Jobs Today

Analyst - Service Ops Support
Allianz —Thiruvananthapuram, Kerala
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
3h
Senior Java Developer
Trois Infotech —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- Java
Solution Architect I - Enterprise Solutions(AMS Solution Architect)
UST Global —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Engineering
DevOps SRE Delivery Manager
UST Global —Thiruvananthapuram, Kerala
- Computer Science
- PMP
- DevOps
Associate Lead Engineer - Product Development
Envestnet Asset Management, Inc —Thiruvananthapuram, Kerala
- Hybrid work
- Computer Science
- SQL
- AWS
- Health insurance
Lead Technical Consultant - Java
Zafin —Thiruvananthapuram, Kerala
- Oracle
- Computer Science
- Java
- Paid time off
CMS-Senior-Splunk SOAR
EY —Thiruvananthapuram, Kerala
- Computer Science
- SQL
- Scripting
Senior Software Engineer – C++/Linux Multimedia Engineer
Quest Global —Thiruvananthapuram, Kerala
- Computer Science
- Master's degree
- C++
Quick apply
Lead I - Sr. Java Developer
UST Global —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- Software troubleshooting
6d
Mulesoft Architect I - Enterprise Solutions
UST Global —Thiruvananthapuram, Kerala
- Computer Science
- B.Sc
- Salesforce
13d
Solution Architect Pre-Sales
Kran Consulting —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Computer Science
- DevOps

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Analyst - Service Ops Support

Allianz -
Thiruvananthapuram, Kerala

Apply Now

Job details

Full-time
3 hours ago

Qualifications

Jira
BCS
Computer Science
Incident management
BMC Remedy
Process improvement
Information security
Bachelor's degree
Continuous improvement
ITIL
IT support
ServiceNow
AI
Information Technology

Full job description

Overall Objectives of Job:

Incident Management Monitoring
Monitor data pipeline status and health to ensure optimal performance and proactive issue identification
Monitor Incident Management (IM) queue for assigned incidents and prioritize based on urgency and impact
Acknowledge user queries and incidents promptly, ensuring timely response SLA compliance
Gather necessary information and perform initial troubleshooting to determine root cause of issues
Open, track, and manage tickets for assigned users, following up with involved parties until resolution
Verify and validate incident resolution before closure to ensure quality and completeness
Collaborate with Level 2 support teams to seek guidance or escalate complex incidents as needed
Maintain 100% adherence to both response and resolution SLAs
Engage Vendor timely and follow vendor management
Identify and report recurring issue and produce the trend analysis
Should be willing to work in Rotational shifts (24*7)

Customer Communication Stakeholder Management

Ensure timely and professional customer communications using standard templates and established processes
Maintain regular communication and updates with stakeholders regarding incident investigations, progress, and resolutions
Provide user training and guidelines for issues arising from knowledge gaps or user errors
Actively facilitate communication between business functions and Group divisions during alignment phases, changes, and updates
Build and maintain strong relationships with internal and external stakeholders

Knowledge Management Documentation

Create, update, and manage Knowledge Base articles and Standard Operating Procedures (SOPs) for incidents within scope
Document incident resolutions, troubleshooting steps, and best practices for future reference
Ensure documentation is accurate, up-to-date, and easily accessible to the team
Contribute to continuous improvement of knowledge management processes

Collaboration Cross-Functional Support

Collaborate strongly across global functions and teams to ensure seamless service delivery
Participate in team meetings, knowledge sharing sessions, and process improvement initiatives
Support team members during high-volume periods or escalations
Contribute to a positive team culture focused on excellence and continuous learning

Allianz India Duties Responsibilities :

Follow Allianz Services HR policies
Organize/ participate in various divisional level and organization level activities and initiatives such as OPEX, ICG, TCG, Diversity, Innovation, and Charity.
Ensuring on-time Weekly/Monthly reporting as required.

ISMS Responsibilities :

Conduct ISMS activities in BC team as per the guidance of ISMS Team SPOC
Adhere to the Information Security policies day in and day out
Report any ISMS events / incidents as per the reporting procedures
Shall be aware of all ISMS principles and guidelines

Qualification Experience:
•

0-2 years of experience in Service Desk, IT Support, Incident Management Or Any Support roles roles
Proven experience in incident management and monitoring within an ITIL framework
Experience working in a fast-paced, customer-focused environment
Experience with ticketing systems (e.g., ServiceNow, Remedy, Jira, etc.)
Experience with AI tools such as Microsoft Copilot, ChatGPT, or similar for troubleshooting and analysis
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)

100396 | IT Tech Engineering | Entry Level | Non-Executive | Allianz Services | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us.Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

Apply Now

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computer science engineering jobs in thiruvananthapuram kerala

Analyst - Service Ops Support

Senior Java Developer

Solution Architect I - Enterprise Solutions(AMS Solution Architect)

DevOps SRE Delivery Manager

Associate Lead Engineer - Product Development

Lead Technical Consultant - Java

CMS-Senior-Splunk SOAR

Senior Software Engineer – C++/Linux Multimedia Engineer

Lead I - Sr. Java Developer

Mulesoft Architect I - Enterprise Solutions

Solution Architect Pre-Sales

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