Remote Materials manager Jobs – 144 Open Jobs Today

Senior Specialist, Customer Relations
Rosotravel —Remote
- Weekend availability
- Remote
- CRM software
- Customer service
- English
- Paid time off
- Work from home
Quick apply
10d
Senior Marketing Manager
SFJ Business Solutions —Remote
- Full-time
- Remote
- Marketing
- Bachelor's degree
- Business Administration
Quick apply
HR Intern
CIAAN CYBER TECH PVT LTD —Remote
- ₹8,086.00 - ₹24,260.08 a month
- Part-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Flexible schedule
Quick apply
1d
Product Marketing Manager
MNJ Software —Remote
- Full-time
- Remote
- Marketing
- English
- Administrative experience
- Work from home
Sales Manager
Neelkanth Rubber Mills —Remote
- ₹40,000 - ₹1,00,000 a month
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3h
Academic Advisor
eTutorszone.com —Remote
- ₹24,000 - ₹25,000 a month
- Overnight shift
- Remote
- Microsoft Office
- Master's degree
- Bachelor's degree
- Work from home
Quick apply
20h
HR Operations Lead
Glassworks London —Remote
- Full-time
- Remote
- Human resources
- Recruiting
- AI
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Chief Human Resource Officer
MNJ Software —Remote
- Full-time
- Remote
- Google Suite
- English
- Microsoft Office
- Work from home
FinCrime Risk Manager (Investigations)
Revolut —Remote
- Full-time
- Remote
- SQL
- Presentation skills
- Python
U.S. Tax & Accounting Manager
Business Financial Group —Remote
- Monday to Friday
- Remote
- Finance
- Master's degree
- Project management
Quick apply
6d
Regulatory Compliance Manager
Revolut —Remote
- Full-time
- Remote
- SQL
- Communication skills
Creative Marketing Manager (People Product)
Revolut —Remote
- ₹24,700 - ₹29,100 a month
- Full-time
- Remote
- Management
- English
- Marketing
Production Manager
Revolut —Remote
- ₹3,100 - ₹4,600 a month
- Full-time
- Remote
- Management
- SQL
- Project management
BPO- Operstions Trainer
jaagruk bharat —Remote
- ₹20,000 - ₹30,000 a month
- Full-time
- Remote
- Microsoft Excel
- English
- Presentation skills
- Work from home
- Paid sick time
Quick apply
11d
Regulatory Compliance Assurance Manager
Revolut —Remote
- Full-time
- Remote
- SQL
Staff Incident Response Analyst
AlphaSense —Remote
- Remote
- Windows
- AWS
- APIs
Technical & Proposal Writer
Soothsayer Analytics —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Bachelor's degree
- AI
QA Specialist
7N —Remote
- Remote
- Computer science
- DevOps
- Agile
Installation Engineer
J M ENTERPRISES —Remote
- From ₹25,000 a month
- Full-time
- AutoCAD
- Microsoft Office
- Bachelor's degree
Quick apply
23h
Cyber Risk Analyst
Sun King —Remote
- Full-time
- Remote
- Bachelor's degree
- AI
- Communication skills
Quick apply
8d

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Senior Specialist, Customer Relations

Rosotravel -
Remote

Quick apply

Job details

Full-time
10 days ago

Benefits

Paid time off
Work from home

Qualifications

CRM software
Customer service
English
E-Commerce
Project management
Quality control
Mentoring
Direct sales
Communication skills
Analytics

Full job description

Rosotravel – We create outstanding memories!

Can you maintain a 97% customer satisfaction rate across 100+ cities worldwide?

Honestly, it’s tough because you can’t predict everything in travel. A local driver gets stuck in traffic, sudden roadworks block the meeting point and guests can't find their guide – it happens. We don't need someone who panics or waits for permission to act. We need someone who just stays calm, makes a quick decision, and fixes the issue on the spot.

About us:

Since 2017, we have been creating outstanding memories for travelers worldwide. Our footprint spans Europe, the Americas, Asia, Australia, and Africa, with a strong network of local partners. Having welcomed over 400,000 clients, we know that success lies in the details. We operate 100% remotely, valuing expertise over presence.

Role Overview:

As our Senior Specialist, Customer Relations, you won't just be following a manual – you’ll be helping us write it. You will take real ownership of the entire guest journey across 100+ cities worldwide, ensuring everything runs beautifully from the moment a tour is booked until the traveler goes home with great memories.

Your Responsibilities:

Crisis Management: Independently handling the emergency support line and making autonomous, high-stakes decisions to safeguard customer experience.
CSAT Metrics: Actively monitoring customer satisfaction metrics and executing swift post-sales interventions to proactively prevent negative feedback.
Negotiations & Mediation: Directly resolving complex customer disputes and negotiating alternative solutions or compromises to ensure service delivery.
Vendor Relationship Management: Overseeing relations with key vendors and negotiating operational improvements, better availability, or exclusivity terms.
SOPs & Playbooks: Independently drafting, updating, and implementing standard operating procedures (SOPs) and tactical playbooks for Customer Service and claims.
Training & Onboarding: Co-designing onboarding frameworks and professional career pathways while training Junior staff on core operational standards and soft skills.
Analytics & Reporting & Optimization: Analyzing performance trends (CSAT and other CX metrics, claims, sales), delivering comprehensive data reports, and implementing actions to improve efficiency and service quality.
Project Management: Designing and managing internal projects from concept to execution, ensuring cross-functional alignment on product and pricing changes, coordinating shift workflows, distributing tasks to Junior team members, and maintaining strict quality control across all deliverables.

Required Skills and Experience:

At least 5 years of experience in B2C customer service operations – back-office and process-driven roles.
Experience working within companies and with clients across Europe and/or North America.
Experience working with external partners or vendors: Ability to coordinate with third-party suppliers, manage operational relationships, and negotiate practical solutions to ensure smooth service delivery.
Exceptional independence and priority management: Proven ability to manage your own workload, make quick, high-stakes decisions autonomously, and take full ownership of tasks.
Experience working with customer service KPIs and performance metrics (e.g. CSAT, claims, sales): Ability to monitor results, identify trends, and proactively implement improvements based on data.
Analytical thinking & problem-solving: Experience to move from identifying process bottlenecks or data trends to implementing end-to-end solutions/improvements.
Fluency in English (C1 level) in both spoken and written communication (essential for international client and partner relations).
Digital Toolbelt: Practical knowledge of Google Workspace and project management tools (e.g., ClickUp).
Excellent communication and mentoring skills: Ability to share knowledge, train others, or create onboarding materials.
Resilience and composure: Ability to work efficiently under time pressure and handle crisis situations smoothly.

Nice to have:

Experience in e-commerce (across both services and retail), with direct exposure to B2C customer operations.
Experience in the travel and tourism industry, with a solid understanding of customer needs, booking processes, and day-to-day operations within the sector.
Hands-on experience with CRM systems (e.g., Zoho).

Availability and tools:

Fast and stable internet connection and reliable equipment for remote work.
Availability to work shifts between 8:00 AM– 4:00 PM and 10:00 AM–6:00 PM CET/CEST, including two weekends per month and public holidays.
Own mobile phone with a SIM card; costs will be reimbursed with the first monthly salary payment.

We offer:

Remote work,
Yearly performance-based bonus,
Paid time off (20 vacation days per calendar year),
Professional development in a rapidly growing company.

Recruitment process:

Meeting with HR
Live Recruitment Assignment
Meeting with the Manager

Benefits:

Work from home

Application Question(s):

What are your salary expectations (INR/month)?
Do you have experience working within companies and with clients across Europe and/or North America? State the workplace.

Experience:

Customer service: 5 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

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