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Deputy Manager - Claims

AxisMaxlife -
Remote

Apply Now

Job details

13 days ago

Qualifications

Litigation
Fraud prevention and detection
Negotiation

Full job description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description

Key Responsibilities

1. Litigation Handling & Case Management

Manage end-to-end litigation lifecycle for motor/health/other insurance claims.

Track court cases, MACT matters, consumer complaints, arbitration, and recovery suits.

Ensure timely filing of replies, written statements, affidavits, and appeals.

Maintain litigation MIS and case status updates.

2. Coordination with Legal Teams

Liaise with panel advocates, internal legal team, and external consultants.

Provide claim documents, investigation reports, and evidence required for legal proceedings.

Review legal drafts prepared by lawyers before submission.

3. Claims Analysis for Litigation

Evaluate claims from a legal standpoint to decide defensibility.

Identify fraudulent or inflated claims and recommend legal actions.

Provide litigation strategy inputs for high-value or complex claims.

4. Court & Regulatory Compliance

Ensure adherence to timelines set by courts, tribunals (MACT), and regulators (IRDAI).

Monitor case filings, hearings, and judgments.

Ensure compliance with legal documentation and record-keeping standards.

5. Settlement & Negotiation

Evaluate out-of-court settlement opportunities to reduce litigation costs.

Negotiate settlements in coordination with legal and claims teams.

Recommend reserve adjustments based on case developments.

6. Reporting & MIS

Prepare litigation MIS reports (case aging, win/loss ratio, provisions).

Analyze trends in litigation to improve claim handling processes.

Highlight high-risk cases to senior management.

7. Vendor & Legal Panel Management

Monitor performance of panel advocates.

Ensure cost control of legal expenses.

Evaluate effectiveness and recommend empanelment/de-empanelment.

8. Risk Management & Process Improvement

Identify gaps in claims handling leading to litigation.

Recommend process improvements to reduce future litigation.

Support fraud detection and prevention initiatives.

Key Skills & Competencies

Strong knowledge of insurance claims and litigation processes

Familiarity with legal frameworks (MACT, Consumer Protection Act, Civil laws)

Analytical and decision-making skills

Stakeholder management and negotiation

Attention to detail and documentation accuracy

Ability to manage multiple legal cases simultaneously

State

Home Office

Branch

Gurugram -90C

Department

Underwriting and Claims

Function

Claims

Posted On

26-May-2026

Apply Now

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