Netrix Global is seeking a proactive and execution-focused Cloud Engineer with hands-on experience managing patching, compliance, and endpoint lifecycle operations across Windows and macOS environments (servers and Workstations). This role is centered on driving continuous patch compliance, reducing vulnerability exposure, and ensuring timely remediation across server and endpoint fleets along with other proactive system and service health checks.
The engineer will operate as a customer-facing technical owner, working in alignment with Technical Account and Customer Success Managers (TAM/CSM) to drive remediation outcomes within defined SLAs, including monthly compliance targets and quarterly upgrade cycles. A growth mindset is required, with openness to expand into Microsoft 365, Azure, end-user support, and backup operations as part of a broader managed services delivery model.
Proactive Patching & Compliance Management
- Own end-to-end patching lifecycle across RMM/MDM (Addigy/JAMF/Intune) driven environments for Windows Servers, Windows Workstations and macOS endpoints.
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Drive patch compliance SLAs:
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Monthly remediation of security and critical updates
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Quarterly execution of major OS upgrades
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Establish and execute patch cadences aligned with Risk severity (CVSS prioritization) and Business impact windows.
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Continuously monitor, report, and improve compliance posture across all managed environments.
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Identify and remediate patch failures, drift, and systemic compliance gaps in a timely manner.
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Plan and execute OS upgrades (Windows & macOS), maintain minimal disruption through controlled rollout strategies (rings, phased deployment) and ensure rollback strategies are defined and validated.
Expanded Operational Scope
- Learn and support adjacent service areas including but not limited to:
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Microsoft 365 administration (basic support across Exchange, Sharepoint, One-Drive, Teams workloads, identity, device posture)
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Azure platform operations (VM Administration, Configuration and patching, other baseline services)
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End-user issue resolution (experience-focused troubleshooting)
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Backup monitoring and remediation (job failures, restore validation)
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Perform other routine monthly, quarterly system and service health checks (including but not limited to AD/DNS, M365, Backups (Saas & BaaS), Physical Servers and related workloads)
Tooling & Automation
- Utilize patching and endpoint management platforms such as Microsoft Intune, Jamf, N-able / RMM tools, SCCM / Endpoint Manager
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Drive automation of Patch deployment, Compliance reporting, Failure remediation workflows
Customer & Stakeholder Alignment
- Act as a proactive interface between engineering and customer stakeholders by partnering with TAM/CSM to drive remediation accountability within the customer organization and roll up updates and reports across the various proactive system and service health checks.
- Bachelor's degree in information technology or related field, or equivalent experience.
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1-3 years of hands-on experience in IT infrastructure support and management of core technology stack of Servers and Workstations.
Essential / Core Skills
- 1–3 years of hands-on experience supporting Windows Server and Windows Workstation environments.
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Strong understanding of Windows operating systems, including installation, configuration, troubleshooting, and version upgrades.
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Knowledge of patch deployment, compliance monitoring, and vulnerability remediation.
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Strong troubleshooting and problem-solving skills.
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Excellent communication and documentation skills.
Supplemental / Good-to-Have Skills
- Basic knowledge of Microsoft Azure services and cloud concepts.
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Basic knowledge of Microsoft 365 administration.
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Basic understanding of virtualization technologies such as Hyper-V or VMware.
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Experience working in a Managed Service Provider (MSP) environment.
Soft Skills
- Excellent verbal and written communication skills in English.
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Strong problem-solving and analytical thinking skills.
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Self-motivated with the ability to prioritize tasks and manage time effectively.
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Exceptional customer service and client communication.
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Ability to work independently or collaboratively within a team.
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Consistent follow-up and attention to detail on open tasks and tickets.
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Ability to work remotely with minimal distractions and a reliable internet connection.
Shift: 5 days /week - 2x a week US business hours 8 - 5pm CST, 3x a week. IND Ist shift/2nd shift/3rd shift rotating basis
At Netrix Global, our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.
At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to www.netrixglobal.com (http://www.netrixglobal.com/)
(http://www.netrixglobal.com)
