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ServiceNow QA Lead

DXC Technology -
Indaraj ki Dhani, Haryana

Apply Now

Job details

Full-time
4 days ago

Qualifications

System administration
Customer service
Test automation
Selenium
Analysis skills
Scripting
Scrum
ServiceNow
Agile
AI
Communication skills

Full job description

Job Description:

Role Summary

We are looking for a ServiceNow QA Lead with ~8–10 years of experience (must have 4–6 years in ServiceNow) to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps. The role involves strong stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries.

Key Responsibilities

Own end-to-end QA for releases – test strategy, planning, execution, and sign-off
Define and drive QA governance, standards, and best practices across projects
Lead functional, regression, integration, and UAT testing cycles
Validate ServiceNow configurations, customizations, and integrations
Establish and drive test automation (ATF/Selenium) to improve coverage and efficiency
Manage defect lifecycle and ensure timely resolution with development teams
Perform data validation and ensure integrity across ServiceNow modules
Provide test metrics, dashboards, and quality insights to leadership
Handle stakeholder management – work closely with business, product owners, and client teams for sign-offs and expectations
Drive risk identification and mitigation related to quality and delivery timelines
Support major releases, upgrades, and production validation

Skills & Experience

Strong experience in ServiceNow QA / Testing, with leadership exposure
Deep understanding of ServiceNow platform and core modules (ITSM, CSM, etc.)
Hands-on with:
- Test strategy & planning
- Automation tools (ATF preferred, Selenium, etc.)
Knowledge of ServiceNow configuration basics (workflows, scripting, integrations)
Experience in Agile / Scrum delivery models
Strong analytical, problem -solving, and communication skills

Certifications

Mandatory: CSA (Certified System Administrator)
Good to have: CSM / ITSM / other ServiceNow certifications
Knowledge and/or micro-certification in at least one of the following:
- Customer Service Management (CSM) (preferred)
- Playbooks
- Flow Designer
- Now Assist / AI
- Platform Analytics
- Predictive Intelligence
- Service Portal
- Catalog Items
- Automated Test Framework (ATF)

JL9 Expectations

Acts as QA Lead for a module or project
Owns quality outcomes and release readiness
Drives stakeholder communication and sign-offs
Mentors team members and promotes automation and best practices
Provides proactive risk and quality insights to leadership

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

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