JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Workspace Experience & Operations Coordinator
What this job involves:
The Workspace Experience & Operations Coordinators a multi-disciplinary role responsible for the delivery of contracted services within a (AREA TO BE DEFINED). Aligned with the Line Manager, the Workspace Experience & Operations (WE&O) Coordinator will be responsible for providing build a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is. They create a welcoming atmosphere and are the primary point of contact for all employees and their visitors. They will act as an ambassador of the JLL team, representing our values at all times and building long term strong relationships, interfacing not only with key site stakeholders but also with service partners, vendors, and very specially with site occupants. Tasks will be timely and conscientiously done, managing the risk and ensuring the building readiness.
Role and Responsibilities:
- Promote a healthier work environment, connect with people, share good initiatives such as sport activities and others. The wellbeing of teams is a top priority for JLL.
- Strongly contributes for the readiness of the building for the working day.
- Proactively identifying issues and working with the responsible operations teams (e.g. engineering, cleaning, mail) to manage them through to completion, supporting the One JLL Team with response and resolution of all incidents.
- Supports the resolution and reporting of any incident / accident investigations.
- Works together with the leadership to implement the property risk management program and industry best practice operations.
- Support the implementation and monitoring of disaster recovering and business continuity plans.
- Proactively managing any issues / tickets to an efficient closure, including the logging in the work planning tool (Corrigo). If not possible, escalate to the Line Manager before impacting the colleague / guest experience.
- Support engineering / JLL service partners with communicating any impacts of scheduled or unplanned works to the client and JLL leadership.
- Take ownership and act accordingly to close any non-conformity coming from audits, assessments and inspections, related to your portfolio or as per requested by your line manager.
- Oversight of data integrity - ensure continuous accurate data (e.g. sensor data, floor plans, team org charts, DART).
- Support the use of technology and digital platforms to enable the Guest Experience team to be agile and present and deliver best-in-class service.
- Be on top of the overall site performance metrics. Work with colleagues and vendor partners to
proactively manage completion of all work load within SLAs and KPIs (not just directly addressed
tasks).
- Coordination of supply partners, ensuring they follow JLL EHS rules & procedures at all times, and working with them to bring innovation to the Account.
- Work alongside the Catering and Events team to brainstorm, plan and organise events, relating to the community’s interests.
- Ensure both finance and procurement (P2P) processes are adhered to and tasks are completed in a timely manner.
- Ensure proper management of physical assets by maintaining an accurate asset register.
- Target Carbon Net Zero as team priority and bring innovative solutions to improve our carbon footprint every day, as part of continuous improvement, as a mindset.
- Coordination and communication of delivery for special requests requiring input from other teams.
- Ensure good and appropriate communication between different teams and stakeholders, proactively sharing information and confirming actions. This includes not only your direct reports but also the JLL wider team incl. country leadership, regional SMEs, the Client, Landlords, JLL partners, and others.
- Develop meaningful stakeholder relationships to ensure we are aware of business needs, allowing us to be agile and anticipate their needs.
- Implement “New Joiner Welcoming Sessions” to welcome new hires, make them feel valued and unique, arranging access, providing welcome packs and a site tour. There´s only one opportunity to cause a good first impression!
- Constantly and proactively looking for opportunities to improve workspace operations delivery to enhance the employee / guest / client experience.
- Be safer together - carry out assigned audits and inspections in a timely manner and work with colleagues to close out any actions.
- Ensuring a safe and compliant building, for example reporting good catches and managing actions through to completion.
- Manage the building access system if & when applicable
- Proactively contributing to a faultless IT relationship, supporting where required and overseeing IT issues that are impacting colleague experience, escalating where necessary.
What we expect from all our colleagues on account:
- Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. With a focus on creating an environment that enhances productivity, collaboration, and wellbeing, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.
- Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved. Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.
- You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and HSBC's strategic desire for data-driven decisions.
- You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.
Sound like you? To apply you need to be:
- You have solid experience working within facilities, property management, hospitality or related
fields
- Experienced in client services and standard operating procedures and other internal/external
communication methods.
- You work collaboratively as part of a team to solve problems with professionalism and service & client focused approach. You are agile in managing conflict / complaints
- You are adept at multitasking and are able to respond to multiple projects effectively
- Excellent verbal and written formal communication skills in both local language and English
- You strive for excellence in what you do and share ideas for improvement
- Flexible to work in shifts or occasionally out of hours when requested
Desired or preferred experience and technical skills:
- You have experience in managing facilities, property management, hospitality or related fields. You have people management competence.
- You are proficient with computer equipment and programs (Word, Excel and Outlook) and have a keen interest in technology.
- Preferably, you have experience using Building Management Systems and Computerised Maintenance Management system (CMMS) for managing Preventative Planned Maintenance
- You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc
- You have experience in project management
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
