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Senior CSM Developer (ServiceNow)
DataLunix Technologies —Remote
- Remote
- Computer Science
- Customer service
- Analysis skills
- Work from home
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7d
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GitLab —Remote
- Full-time
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- AI
- Communication skills
- Health insurance
- Paid time off
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SAP ABAP Technical
Azoca Technologies Pvt Ltd —Remote
- ₹1,40,000 - ₹15,00,000 a month
- Remote
- Analysis skills
- JavaScript
- Communication skills
- Work from home
- Flexible schedule
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9h
Backend Engineer
CMIT —Remote
- Full-time
- Remote
- Computer Science
- Java
- Master's degree
- Work from home
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1h

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Senior CSM Developer (ServiceNow)

DataLunix Technologies
Remote

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Job details

Contractual / Temporary
7 days ago

Benefits

Work from home

Qualifications

BCS
Computer Science
Customer service
IT service management
SOAP
Analysis skills
Bachelor's degree
JavaScript
REST
Mentoring
Scripting
Scrum
APIs
Certified Scrum Master
ServiceNow
Agile
AI
Communication skills
Banking
Analytics
Information Technology

Full job description

Experience Required

9+ years of hands-on experience in ServiceNow development with strong expertise in Customer Service Management (CSM).

Job Summary

We are looking for a highly skilled Senior ServiceNow CSM Developer with 9+ years of ServiceNow platform experience, including 5+ years of hands-on experience in ServiceNow Customer Service Management (CSM) implementations. The ideal candidate should have strong expertise in designing, developing, configuring, and implementing scalable ServiceNow CSM solutions for enterprise customers. The role requires deep technical expertise in ServiceNow development, integrations, scripting, workflows, automation, and customer service operations along with the ability to work directly with clients, stakeholders, and cross-functional teams.

Key Responsibilities

Design, develop, and implement scalable ServiceNow CSM solutions aligned with business requirements and best practices.
Configure and customize ServiceNow modules including Case Management, Customer Service Portal, Agent Workspace, Knowledge Management, Service Catalog, Omnichannel, and Virtual Agent.
Develop and maintain Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, Flow Designer, Workflows, and UI Actions.
Build and support integrations between ServiceNow and external applications using REST and SOAP APIs.
Participate in requirement gathering sessions, technical discussions, and solution design workshops with stakeholders.
Create technical design documents, implementation documentation, and deployment plans.
Perform troubleshooting, debugging, and root cause analysis for platform-related issues.
Ensure development activities follow ServiceNow best practices, coding standards, and governance processes.
Support testing, UAT, deployment, and post-production activities.
Mentor junior developers and provide technical guidance to the project team.
Collaborate with architects, business analysts, project managers, and customer stakeholders for successful project delivery.

Required Skills & Qualifications

9+ years of ServiceNow development experience with strong expertise in ServiceNow CSM.
Excellent hands-on experience in JavaScript, Glide API, ServiceNow scripting, Flow Designer, and IntegrationHub.
Strong experience with Service Portal development, REST/SOAP integrations, MID Server, Virtual Agent, and Performance Analytics.
Good understanding of ITSM processes and customer service management workflows.
Experience working on enterprise-scale ServiceNow implementations.
Familiarity with Agile/Scrum delivery methodology.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management abilities.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – CSM

Good to Have

Exposure to FSM, ITSM, ITOM, or HRSD modules.
Experience with AI-powered workflows and automation within ServiceNow.
Knowledge of CMDB and ServiceNow platform architecture.
Experience in telecom, banking, healthcare, aviation, or enterprise customer support domains.

Educational Qualification

Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.

Soft Skills

Strong client-facing communication skills
Leadership and mentoring abilities
Problem-solving mindset
Ability to work independently and collaboratively
Strong stakeholder management skills

Benefits:

Work from home

Work Location: Remote

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