Remote Customer experience analyst Jobs – 165 Open Jobs Today

Business Analyst
Kerner Norland —Remote
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Salesforce
- Financial services
- Communication skills
- Work from home
Quick apply
19h
MFT - Associate Support Analyst
hirezy.ai —Remote
- ₹4,84,106.11 - ₹15,27,893.70 a year
- Full-time
- Remote
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
22h
Production Support Analyst
Endpoint Clinical —Remote
- Weekend availability
- Hybrid work
- B.Sc
- Databases
- SQL
15h

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MFT - Associate Support Analyst
hirezy.ai —Remote
As an Associate Support Analyst, you will assist customers in troubleshooting technical challenges while continuously expanding your knowledge of our products,…
₹4,84,106.11 - ₹15,27,893.70 a year
Quick apply
22h

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Business Analyst

Kerner Norland
Remote

Quick apply

Job details

Full-time | Contractual / Temporary
₹10,00,000 - ₹20,00,000 a year
19 hours ago

Benefits

Work from home

Qualifications

Jira
Salesforce
Business analysis
Confluence
Financial services
Requirements gathering
Communication skills

Full job description

Key Responsibilities

The Business Analysts will be expected to:

· Partner closely with the Oceania Product Manager to support the delivery of merchant onboarding improvements over the engagement period

· Elicit, analyse, and document business requirements from a range of business and technical stakeholders

· Facilitate discussions to understand current challenges, pain points, process gaps, and improvement opportunities

· Investigate and assess how current onboarding processes, systems, and ways of working operate today

· Develop clear and structured documentation in Confluence and Jira, including requirements, user stories, acceptance criteria, and supporting artefacts

· Produce high-level process maps and visual artefacts to support understanding of current state, future state, and key improvement opportunities

· Interpret technical documentation, data, and analytics to support informed analysis and decision-making

· Work autonomously to identify information sources, connect the dots, and progress work with minimal direction

· Ask the right questions to understand not just what is happening, but why issues are occurring

· Collaborate effectively across product, operations, technology, and other stakeholder groups to drive aligned outcomes

· Support prioritisation discussions and contribute to practical, business-focused recommendations

Required Experience and Capability

We are looking for Business Analysts who can demonstrate:

· Proven experience as a Business Analyst in project, product, or transformation environments

· Strong capability in requirements elicitation, analysis, and documentation

· Experience working with both business and technical stakeholders

· Confidence working in environments with ambiguity, incomplete information, and evolving priorities

· Strong written and verbal communication skills, with the ability to simplify and structure complex information

· Experience documenting work in Confluence and Jira

· Ability to develop process maps, workflow diagrams, and other visual artefacts to support analysis and solution design

· Strong problem-solving capability, with a natural curiosity to investigate root causes and improvement opportunities

· Comfort working with data, analytics, and technical documentation

· A proactive, self-directed approach with the ability to build momentum and find answers independently

Desirable Experience

The following would be viewed favourably, but are not mandatory:

· Experience in financial services, payments, merchant services, or onboarding-related processes

· Exposure to CRM platforms, such as Salesforce

· Experience working alongside product managers or within product-led delivery environments

· Familiarity with process improvement, customer journey mapping, or service design approaches

Personal Attributes

The successful candidates will be:

· Self-starters who show initiative and ownership

· Comfortable working autonomously while staying aligned with stakeholders

· Curious and analytical, with a strong desire to understand the underlying cause of issues

· Practical and outcome-focused

· Confident engaging with different stakeholder groups

· Organised, structured, and able to produce high-quality documentation

· Adaptable and comfortable navigating ambiguity

Engagement Outcomes

Over the three-month engagement, these roles are expected to contribute to:

· A clearer understanding of current merchant onboarding pain points and process gaps

· Well-defined business requirements and supporting artefacts

· Improved visibility of current state and future state processes

· Actionable recommendations and inputs to support onboarding improvements

· Strong collaboration between product, business, and technology stakeholders

Pay: ₹1,000,000.00 - ₹2,000,000.00 per year

Benefits:

Work from home

Work Location: Remote

Quick apply

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