Technical Support Executive Interns
Company: Eazy ERP Technologies Pvt. Ltd.
Location: Mumbai
Kickstart Your Career with Technology & Customer Success! Are you someone who enjoys solving problems, interacting with people, and learning new technologies?
Join us as a Technical Support Executive and become part of a fast-growing tech-driven organization working with Tally-integrated ERP solutions used by businesses across industries.
This role is perfect for fresh graduates who are eager to build a career in the IT and customer support domain while gaining hands-on exposure to enterprise software and business operations.
What Will You Do? As a Technical Support Executive, you will be the first point of contact for our customers and help them use our products seamlessly.
Your Key Responsibilities:
Assist customers with product-related queries and technical concerns.
Provide support for Tally, BUSY, DMS, and ERP-integrated software solutions
Provide first-level support to clients for Tally software installation, activation, licensing, and error handling
Conduct training sessions for new users on Tally functionalities
Handle data migration, backup/restore, GST setup, voucher configuration, and reports generation
Understand customer issues and provide timely resolutions through calls, chats, emails, or remote support.
Guide users on how to effectively use our software and features.
Troubleshoot basic technical issues and coordinate with internal teams for advanced concerns.
Build strong customer relationships through clear communication and problem-solving.
Maintain records of customer interactions and support requests.
Gather customer feedback and help improve user experience.
Stay updated with product enhancements and new modules.
Who Can Apply?
Freshers who are passionate about technology and customer interaction.
Students from BCA, BBA, B.Com, B.Tech, , or related backgrounds.
Candidates with good communication and interpersonal skills.
Individuals who are eager to learn ERP, DMS systems and Tally-integrated business solutions.
Problem-solvers who enjoy helping customers and working in a collaborative environment.
Why Join Eazy ERP?
Hands-on exposure to software products.
Strong understanding of accounting concepts and GST
Opportunity to work in a fast-paced and growing tech environment.
Continuous learning and skill development opportunities.
Friendly and supportive team culture.
Excellent career growth opportunities in Technical Support, Customer Success, Product, and Operations.
Practical learning on:
TallyPrime Software
BUSY Software
DMS & ERP Systems
What You’ll Gain
✔ Real-time industry exposure
✔ Professional communication skills
✔ Technical troubleshooting experience
✔ Understanding of DMS, Tally, Busy & ERP & business software systems
✔ Career growth in the IT & SaaS industry
Rewards & Recognition
Performance-based appreciation and recognition programs.
Certificates of Internship/Training upon successful completion.
Monthly and annual recognition programs celebrating exceptional performance and contributions.
Annual team offsites and engagement activities fostering collaboration and team bonding.
Opportunity to take ownership and grow based on merit and performance.
Team engagement initiatives and collaborative workplace culture If you are looking to start your professional journey in a role where technology meets customer interaction, we would love to connect with you!
Pay: ₹15,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
