Application support engineer ii event Jobs

Application Support Engineer II - Event
Smarsh —Bengaluru, Karnataka
- Weekend availability
- Hybrid work
- Computer Science
- Software troubleshooting
- SQL
Quick apply
Product Support - Engineer II
FICO —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- AWS
- Bachelor's degree
12h
Security Engineer II, Stores Application Security
ADCI - Karnataka —Bengaluru, Karnataka
- Full-time
- Computer Science
- Research
- Java
- Flexible schedule
Engineer II - Information Engineer
AlphaSense —Remote
- Remote
- Microsoft Access
- Computer Science
- SQL
1h
Engineer II, CPI
CommScope —Verna, Goa
- Microsoft Powerpoint
- Microsoft Outlook
- Bachelor's degree
Security Operations Engineer II (Employer of Record)
Credit Acceptance —Remote
- ₹24,21,038 - ₹35,50,856 a year
- Weekend availability
- Remote
- Computer Science
- Bachelor's degree
- Travel
10d
Data Engineer II
Mastercard —Gurugram, Haryana
- Full-time
- Remote
- APIs
- Agile
- Analytics
6d
Software Engineer II
Spiceworks —Remote
- Full-time
- Remote
- Computer Science
- Engineering
- Master's degree
- Paid holidays
- Health insurance
Claude AI Engineer- Trainee
Alchimetis —Remote
- ₹4,000 - ₹6,000 a month
- Full-time
- Remote
- Azure
- Master's degree
- AWS
- Flexible schedule
Quick apply
Software Engineer II - Frontend
Veeam Software —Hyderabad, Telangana
- Computer Science
- B.Sc
- Bachelor's degree
- Commuter assistance
10d
Salesforce Engineer II (Hybrid)
Kaplan —Bengaluru, Karnataka
- Full-time
- Salesforce
- DevOps
- Machine learning
DevOps II
Spiceworks —Remote
- Full-time
- Remote
- DevOps
- Databases
- AWS
- Paid holidays
- Health insurance
Software Development Engineer in Test II - Mobile
HighLevel —Remote
- Remote
- Java
- JavaScript
- APIs
Security Engineer II
Tesco India —Bengaluru, Karnataka
- Full-time
- Data analysis skills
- Analysis skills
- Scripting
- Health insurance
- Paid sick time
6d
Devops Engineer SDE I/II
Poncho Hospitality Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Databases
- SQL
- AWS
Quick apply
11d
Senior Software Engineer II
Optum —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Computer networking
- Linux
- Health insurance
Information Security Engineer
Smart Data Solutions LLC —Perungudi, Chennai, Tamil Nadu
- ₹6,24,000 a year
- Rotational shift
- Windows
- Microsoft Office
- AWS
Quick apply
Security Engineer II
Talkdesk —Bengaluru, Karnataka
- English
- Java
- AWS
Quick apply
Network Engineer II (Cloud & Network)
Columbia Sportswear Company —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Procurement Coordinator - Level II
Cummins Inc. —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d

I want to receive the latest job alerts for application support engineer ii event

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support engineer ii event jobs near

Software Test Engineer jobs in Remote

Salesforce Developer jobs in Bengaluru, Karnataka

Software Engineer jobs in Hyderabad, Telangana

Senior Security Engineer jobs in Bengaluru, Karnataka

Security Engineer jobs in Bengaluru, Karnataka

Senior Software Engineer jobs in Remote

Ai Developer jobs in Remote

Senior Devops Engineer jobs in Bengaluru, Karnataka

Senior Devops Engineer jobs in Remote

Senior Network Engineer jobs in Bengaluru, Karnataka

Senior Software Engineer jobs in Bengaluru, Karnataka

Procurement Manager jobs in Pune, Maharashtra

Application Support Engineer jobs in Bengaluru, Karnataka

Senior Product Engineer jobs in Kochi, Kerala

Product Manager jobs in Coimbatore, Tamil Nadu

Design Engineer jobs in Ambala, Haryana

Senior Product Engineer jobs in Pune, Maharashtra

Senior Accountant jobs in Raipur, Chhattisgarh

Work From Home, Data Entry jobs in Mohali, Punjab

Data Engineer jobs in Jadavpur, Kolkata, West Bengal

Application Support Engineer II - Event

Smarsh -
Bengaluru, Karnataka

Quick apply

Job details

Full-time

Qualifications

Computer Science
Software troubleshooting
Information Systems
SQL
Bachelor's degree
Computer networking
Linux
Application support
Communication skills
Time management

Full job description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

About team

Event Team is basically responsible for monitoring the alerts, validating them, creating tickets and perform basic/advanced level troubleshooting to ensure that the issue is fixed. We are a 24/7 process, where in we have 2 shifts in the India region and 1 shift which the US team handles. The team is also responsible for handling calls and emails hence excellent communication skills is essential. We work primarily on a Linux server; hence Linux SQL is the basic requirement.

Roles & Responsibilities

Proactively monitor, validate and troubleshoot internally raised system and application related issues through the inbuilt monitoring platform.
Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer issues via phone and/or E-mail.
Handling planned/unplanned system & application Health checks to ensure smooth and seamless functioning of the product/applications.
Flexible to work in staggered shifts including one of the weekends ( either a Saturday or Sunday)
Flexible to work on a rotating basis between morning and afternoon shifts depending on the requirement.( Specific to India region)
Identifying monitoring gaps within the product and suggesting ways to bridge the gap or improve the existing alerting so as to proactively catch hold of any unforeseen events.
Vetting/analysing newly created alerts before moving them to production by means of assessing noise, alert logic, alert description and behaviour.
Develop knowledge around the monitoring platform to better fine tune alerts that are in production.
Provide guidance, training and assistance to team members for dealing with internal and external escalations.
Identify patterns of recurring issues and work towards reducing the recurrence by fixing it on the product side or monitoring side.
Keeping tab of issues that are being escalated to the next level and work towards documenting SOPs that will help the team deal with those issues internally.
Ensuring deployment of updated monitoring scripts across the board in a time bound manner.
Develop broad expertise for multiple assigned products to maximize first contact resolution.
Focus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty.
Effectively manage/triage issues to ensure timely customer status updates and ultimate resolution.
Log and track cases maintaining detailed documentation of all interactions and statuses throughout the lifecycle of issue.
Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. May include KCS Coach role.
Advocate for product, policy and process improvements that improve the customer experience.
Collaborate closely with cross-functional teams to resolve issues and fulfil customer needs.
Other duties as assigned

Required Experience/Skills

Passion for helping customers succeed.
Excellent verbal, written and interpersonal communication skills.
Strong diagnosis and problem-solving abilities.
Strong knowledge on Linux and application support
Time management and critical thinking skills.
Proficient in using CRM business systems, Microsoft business applications and related support platforms.

Education and Experience

Bachelor’s in computer science, Information Systems, or equivalent work experience or certifications.
Minimum of 2 years in a support delivery role or 4 years industry/career equivalent experience.
IT, networking, or SaaS application support experience highly desired

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Quick apply

Refine Your Search

Application Support Engineer II - Event

Product Support - Engineer II

Security Engineer II, Stores Application Security

Engineer II - Information Engineer

Engineer II, CPI

Security Operations Engineer II (Employer of Record)

Data Engineer II

Software Engineer II

Claude AI Engineer- Trainee

Software Engineer II - Frontend

Salesforce Engineer II (Hybrid)

DevOps II

Software Development Engineer in Test II - Mobile

Security Engineer II

Devops Engineer SDE I/II

Senior Software Engineer II

Information Security Engineer

Security Engineer II

Network Engineer II (Cloud & Network)

Procurement Coordinator - Level II

I want to receive the latest job alerts for application support engineer ii event

Related Searches

Explore jobs in more locations

Roles & Responsibilities

Required Experience/Skills

Education and Experience

Jobseeker tools

Employer Tools

Browse

Stay Connected