Broadband network Jobs

Technician, Network Operations Center 1
SES —Chennai, Tamil Nadu
- Rotational shift
- Remote
- English
- Bachelor's degree
- Computer networking
- Health insurance
- Paid time off
System & Network Administrator
Sharaan Infosystems —Koramangala, Bengaluru, Karnataka
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Azure
- Windows
- AWS
- Health insurance
- Food provided
Quick apply
7d
L1 Network Engineer
Linkwave Technologies —Dehradun, Uttarakhand
- ₹15,000 - ₹18,000 a month
- Weekend availability
- Computer Science
- Software troubleshooting
- Analysis skills
- Health insurance
- Flexible schedule
NETWORK ENGINEER/ AREA MANAGER/ SYSTEM ADMINISTRATOR
knet broadband —Orissa
- Computer networking
NOC Field Support Engineer
SKYLINK FIBERNET PRIVATE LIMITED —Coimbatore, Tamil Nadu
- ₹18,000 - ₹35,000 a month
- Full-time
- Bachelor's degree
- Travel
- Computer networking
- Health insurance
- Cell phone reimbursement
Quick apply
NOC Manager
Interserve solutions Pvt.Ltd —Mohali, Punjab
- ₹50,000 - ₹80,000 a month
- Full-time
- Azure
- Software troubleshooting
- Supervising experience
- Paid sick time
Quick apply
Network Engineer
Nuventure —Kochi, Kerala
- Weekend availability
- English
- Windows
- Scripting
Quick apply
NETWORK ENGINEER (NETWORK OPERATIONS CENTER)
Airspace Broadband —Udipi, Karnataka
- Full-time
- Linux
- Diploma
Fiber Network Engineer
SKYLINK FIBERNET PVT LTD —Coimbatore, Tamil Nadu
- ₹18,000 - ₹35,000 a month
- Full-time
- Bachelor's degree
- Travel
- Computer networking
- Health insurance
- Cell phone reimbursement
Quick apply
Field Network Engineer
Atria Convergence Technologies Pvt Ltd —Vijayawada, Andhra Pradesh
- ₹15,500 - ₹31,000 a month
- Full-time
- Software troubleshooting
- Computer networking
- Diploma
- Health insurance
- Cell phone reimbursement
Quick apply
Technical Service Engineer – Network
SKYLINK FIBERNET PRIVATE LIMITED —Coimbatore, Tamil Nadu
- ₹18,000 - ₹35,000 a month
- Full-time
- Bachelor's degree
- Travel
- Computer networking
- Health insurance
- Cell phone reimbursement
Quick apply
System Support Administrator - Jr
Wishnet Private Limited —Kolkata, West Bengal
- ₹15,000 - ₹20,000 a month
- Full-time
- IT
- Linux
- In-person
Quick apply
13d
Network Support Engineer L3_Delhi
Team Computers —Delhi
- Full-time
11d
Network & Svcs Operation Associate
Accenture —Chennai, Tamil Nadu
- Full-time
Online Data Analyst - Bengali speakers in India
TELUS Digital —Mumbai, Maharashtra
- Part-time
- English
- Research
Fiber Network Technician
SATHYA Technosoft India Private Limited —Tirunelveli, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Computer networking
- In-person
- Communication skills
- Health insurance
- Paid sick time
Quick apply
1h
Noc / Network Manager
Linkwave Technologies —Dehradun, Uttarakhand
- ₹32,000 - ₹34,000 a month
- Full-time
- Team management
- Travel
- Computer networking
- Paid time off
L2 Network Engineer
Linkwave Technologies —Dehradun, Uttarakhand
- ₹25,000 - ₹30,000 a month
- Weekend availability
- Azure
- AWS
- Analysis skills
- Health insurance
- Paid time off
Software Engineer - Java, React, Anagular, nodejS
Zaio Tech Limited —Bangalore City, Bengaluru, Karnataka
- ₹15,00,000 - ₹23,00,000 a year
- Urgently hiring
- Remote
- Computer science
- Computer Science
- Java
Quick apply
20h
Network Administrator / IT Support Executive
Betaspace —Coimbatore, Tamil Nadu
- ₹12,000 - ₹20,000 a month
- Full-time
- Computer Science
- Computer networking
- In-person
Quick apply
12d

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Technician, Network Operations Center 1

SES -
Chennai, Tamil Nadu

Apply Now

Job details

Permanent

Benefits

Health insurance
Paid time off
Work from home

Qualifications

CCNA
English
Bachelor's degree
Computer networking
Organizational skills
Linux
Juniper

Full job description

Technician, Network Operations Center

The job responsibilities outlined in this document are not exhaustive and may involve overtime and be reviewed according to business needs.

ROLE DESCRIPTION SUMMARY

Join a forward-thinking team dedicated to transforming customer experience by developing and launching innovative products and services that leverage global, boundary-free connectivity. We go beyond the traditional satellite industry and broader communications landscape to redefine what's possible.

Aligned with SES’s vision, we are shaping next-generation solutions that deliver the performance, features, and flexibility needed to unlock new markets, generate fresh revenue streams, and ensure secure, reliable communications worldwide. To achieve this, we’re seeking bold, visionary thinkers to help drive our legacy of innovation into the future.

As a NOC Technician, you will provide technical expertise and troubleshooting in support of our mixed vendor Satellite and IP based Broadband Platform network. This technician will also need to ensure that proper escalation procedures are followed, and the resolution of customer service issues are focused on ensuring the highest level of customer service. This position is also responsible for receiving and replying to incoming calls, emails, and alarms, utilizing multiple tools and resources, to provide troubleshooting, analysis, routine monitoring and system status checks to identify and resolve service interruptions. You will also facilitate teamwork with the direct support of management and focus on professional development as a role model.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

Provide operational support and timely response of phone calls and emails through the triage process. Matters include but not limited to; customer terminal access, carrier measurements, peak/pols and compression test and internal/external customer notifications.
Interface and coordinate troubleshooting efforts with other companies and partner facilities to resolve service disruptions.
Utilize tools to interpret and troubleshoot basic RF and IP based networks.
Timely identity, update and escalate service issues as needed to determine alternate routing, emergency restoral procedures and resolve of service discrepancies.
Respond in a timely manner to incoming customer calls / emails with professionalism.
Participate in routine daily operational activities and alarm monitoring, with the goal of eliminating/mitigating any operational impact to customers.
Monitor full-time managed services as well as teleport RF based Platform Hub equipment, and associated ground systems.
Perform troubleshooting for all full-time services while consistently following established processes and procedures.
Assist with the monitoring and execution of all maintenance coordination activities, including troubleshooting Platform and IP routing as necessary.
Work closely with customers to maintain all service level agreements and resolve any RF, teleport and managed service trouble issues.
Create and review trouble tickets for all full-time services, RF interference issues or circuit events to ensure accurate documentation is maintained and all follow up actions are completed.
Escalate and report on service issue corrective measures to the Management team.
Participate in the on-boarding of new systems and assist with satellite transition activities.
Collaborate with SES support groups and/or premier customer Engineers to integrate new services into the existing operational SES product line.
Under supervision, initiate emergency restoral procedures and determine alternate routes of services provided by Teleport Operations for SES owned teleports and 3rd party partner teleports

COMPETENCIES

Drive a customer-oriented culture, promote a quality work environment, and provide a high level of professional, quality customer service always
Create and review managed service trouble tickets for operational discrepancies, circuit, and service events to ensure accurate documentation is maintained and follow up actions are completed to improve performance and communication within the operational team.

Provide input for tools, training programs, processes, and procedures

Perform other duties as assigned by supervisors and management
Be highly capable of following company guidelines in making independent decisions under stressful conditions in a multi-tasking work environment.

Lead by example, promoting a high level of teamwork.
Drive development of training materials, processes, and procedure
Participate and provide Operations with on-call support.
Escalate and report on service issue corrective measures to the Management team

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree with a minimum of 1–2 years of relevant experience, or an equivalent combination of education and experience.
At least one year of comprehensive working knowledge of satellite, and RF related theory, Broadband IP based Platforms such as iDirect (Evolution/Velocity), Gilat Skyedge IIc, Newtec Dialog, HNS and Comtech Heights.
Demonstrates consistent situational awareness and initiative in resolving customer issues
Working knowledge of RF principles and experience in interference troubleshooting is a strong plus.
Experience with modern data communications troubleshooting tools is preferred.
Ability to make independent decisions under pressure while adhering to company guidelines in a multi-tasking environment.
Capable of clearly communicating complex technical issues to both technical and non-technical audiences.
Strong interpersonal and organizational skills, with the ability to work effectively with customers and colleagues who speak English as a second language.
Technically adept and able to interpret operational manuals for various test and measurement equipment.
Please note: This description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required for the role.

OTHER KEY REQUIREMENTS / COMMENTS

Experience working with Network Operation Centers is a plus
Networking experience (CCNA, JNCIA, etc.), but not a requirement.
Ability for 24 X 7 rotating shifts
Linux Command Line Knowledge
Experience operating in a mixed network environment (Juniper & Cisco)
Hybrid work environment offering up to two days per week work from home (for eligible positions
Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

For more information on SES, click here.

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