Bengaluru, Karnataka Process excellence cx Jobs – 66 Open Jobs Today

CX - Team Lead
Pice —Bengaluru, Karnataka
- Full-time
- English
- Analysis skills
Quick apply
Process Excellence Manager
KAPTURE CX —Bengaluru, Karnataka
- CRM software
- Salesforce
- Master's degree
Quick apply
Quality Analyst/Controller - Call Audit
QDegrees —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quality Analyst – E-Commerce Support – Bangalore, India
Fusion CX —Bannerghatta Road, Bengaluru, Karnataka
- Microsoft Excel
- Customer service
- Bachelor's degree
Customer Success Manager - Strategic Accounts
Richpanel —Bengaluru, Karnataka
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Head of Customer Experience
INSTATAIL PRODUCTS PRIVATE LIMITED —Bengaluru, Karnataka
- ₹1,00,000 - ₹1,50,000 a month
- Full-time
- Customer service
- Salesforce
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
5d
Team Leader – Healthcare Contact Center (Member Services)
ResultsCX —Bengaluru, Karnataka
- Full-time
- Nursing
- Management
- HIPAA
Assistant Manager Consumer Experience & Retention
PUMA —Bengaluru, Karnataka
- Online application
- Microsoft Excel
- Salesforce
- Bachelor's degree
7d
Customer-S&S-Genesys Cloud-Consultant, Technical Transformation
Deloitte —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- APIs
17h
Supervisor- Customer Experience
KAPTURE CX —Bengaluru, Karnataka
- Microsoft Excel
- Customer service
- Salesforce
Quick apply
Customer Care Executive – E-Commerce (Voice Support – Hindi) – Bangalore, India
Fusion CX —Bannerghatta Road, Bengaluru, Karnataka
- Customer service
- English
- 12th Pass
System Administrator
ContactPoint360 —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- AutoCAD
- Microsoft Outlook
Oracle Functional-Analyst, Managed Services-DFO&I-Customer
Deloitte —Bengaluru, Karnataka
- Oracle
- Research
- Finance
10d
Assistant Vice President, Operations
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Salesforce
- English
- Master's degree
Quick apply
Oracle Functional-Consultant, Managed Services-DFO&I-Customer
Deloitte —Bengaluru, Karnataka
- Oracle
- Research
- Finance
10d
Tech Lead
Quantum Leap Learning Solutions Pvt. Ltd. —Malleswaram, Bengaluru, Karnataka
- Up to ₹40,00,000 a year
- Full-time
- Management
- Databases
- AWS
Quick apply
SEO Lead
PeopleLogic —Bengaluru, Karnataka
- ₹30,00,000 an hour
- English
- Analysis skills
- AI
Quick apply
Lead - HR Operations
Freshworks —Bengaluru, Karnataka
- ₹0 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Human resources
Quick apply
22h
Manager Delivery & Solutions (Payments & Digital)_Bangalore
Yethi Consulting Private Limited —Bengaluru, Karnataka
- ₹2,50,000 - ₹3,00,000 an hour
- Azure
- DevOps
- AWS
Quick apply
Team Lead, Client Accounting
Sirva —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Access
- Management
- Health insurance
- Work from home

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CX - Team Lead

Pice -
Bengaluru, Karnataka

Quick apply

Job details

Full-time

Qualifications

English
Analysis skills
Quality assurance
Financial concepts
Hindi

Full job description

Build World-Class Customer Experiences at Pice®

At Pice®, we’re redefining how Indian SMEs pay, manage cash flows, and access credit. Backed by Nexus Venture Partners and leading angel investors, we’re building a unified payments platform and soon launching our own business-focused credit card. As we scale, Customer Experience (CX) is at the heart of everything we do and we’re looking for leaders who can elevate it to world-class standards.

Role: Customer Experience Team Lead

This role goes beyond managing support, you will lead, mentor, and scale a high-performing CX team while ensuring every customer interaction builds trust, clarity, and confidence. You’ll own the CX function on the ground, drive operational excellence, and play a key role in shaping how SMEs experience Pice’s payments and credit products.

What You’ll Do

Lead and manage a team of CX executives, ensuring high-quality customer interactions across chat and support channels

Monitor day-to-day team performance, productivity, and adherence (availability, response time, resolution time)

Prepare and share daily, weekly, and monthly performance reports (CSAT, SLA, TAT, backlog, agent productivity)
Set performance benchmarks and consistently drive improvements across key CX metrics
Act as an escalation point for complex customer issues, ensuring timely and effective resolution
Coach, train, and mentor team members to deliver empathetic, solution-oriented support
Conduct regular quality audits, feedback sessions, and performance reviews
Ensure clear and accurate communication of product features, transactions, limits, billing cycles, and credit-related queries
Build and refine SOPs, workflows, and CX playbooks for consistency and scalability
Collaborate closely with Product, Ops, Risk, and Tech teams to resolve issues and improve customer journeys
Analyze customer feedback, support data, and trends to identify gaps and drive product/process improvements
Drive quality assurance initiatives and continuously improve team performance

What We’re Looking For

3–5 years of experience in Customer Experience / Support, with at least 1 year in a team handling or leadership role
Strong command of English & Hindi (written and verbal)
Proven ability to manage teams, handle escalations, and drive performance metrics
Experience in reporting, data tracking, and performance monitoring
Strong customer-first mindset - you focus on experience, not just resolution
Ability to simplify financial concepts (payments, cards, limits, charges) for SMEs
Strong analytical thinking and problem-solving skills
High attention to detail with the ability to manage multiple priorities
Experience in fintech, payments, or credit products is a strong plus

Why Join Pice®?

Lead and shape the CX function at a fast-growing fintech startup
Gain hands-on exposure to credit card operations, SME lending, and payments
Work in a high-ownership, high-impact environment
Collaborate with cross-functional teams to influence product and business decisions
Build a strong leadership foundation in Customer Experience and Fintech

If you’re passionate about leading teams, driving performance through data, and building exceptional customer experiences at scale — we’d love to hear from you.

Quick apply

Refine Your Search

process excellence cx jobs in bengaluru, karnataka

CX - Team Lead

Process Excellence Manager

Quality Analyst/Controller - Call Audit

Quality Analyst – E-Commerce Support – Bangalore, India

Customer Success Manager - Strategic Accounts

Head of Customer Experience

Team Leader – Healthcare Contact Center (Member Services)

Assistant Manager Consumer Experience & Retention

Customer-S&S-Genesys Cloud-Consultant, Technical Transformation

Supervisor- Customer Experience

Customer Care Executive – E-Commerce (Voice Support – Hindi) – Bangalore, India

System Administrator

Oracle Functional-Analyst, Managed Services-DFO&I-Customer

Assistant Vice President, Operations

Oracle Functional-Consultant, Managed Services-DFO&I-Customer

Tech Lead

SEO Lead

Lead - HR Operations

Manager Delivery & Solutions (Payments & Digital)_Bangalore

Team Lead, Client Accounting

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Build World-Class Customer Experiences at Pice®

Role: Customer Experience Team Lead

What You’ll Do

What We’re Looking For

Why Join Pice®?

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