West Bengal Team leader chat Jobs – 21 Open Jobs Today

Team Leader – Chat Support (E-commerce, WFO – Durgapur)
Fusion CX —Durgapur, West Bengal
- Microsoft Excel
- Management
- Communication skills
Customer service_Voice/Webchat
Tata Consultancy Services —Kolkata, West Bengal
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Team Leader – Chat Support (E-commerce, WFO – Siliguri)
Fusion CX —Shiliguri, West Bengal
- Microsoft Excel
- Management
- Communication skills
Team Leader- Operations|International|30082025
TGBPL TP India - IBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Team Leader – Retail Chat Support (Non-Voice, WFO – Durgapur)
Fusion CX —Durgapur, West Bengal
- Microsoft Excel
- Management
- Communication skills
Quality Analyst|International|29082025
TGBPL TP India - IBU —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Work from home
Team Leader (AMCC)|International|04082025
TGBPL TP India - IBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Quality Analyst
BPO CONVERGENCE —Asansol, West Bengal
- ₹16,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Health insurance
Quick apply
Team leader Chat Process
Gear Inc. —Kolkata, West Bengal
- ₹18 - ₹24 a month
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Customer service
- Microsoft Office
- Analysis skills
Team Leader – Workforce Management Planning (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Workforce Management Team Leader – Contact Center – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- SQL
- Bachelor's degree
- AI
Quality Analyst – Customer Support – Siliguri, West Bengal
Fusion CX —Shiliguri, West Bengal
- Analysis skills
- Bachelor's degree
- Communication skills
WFM Executive – Real-Time Analyst (RTA) – Siliguri, India
Fusion CX —Shiliguri, West Bengal
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Kolkata|Kolkata|AX H|QA|07-Jul-25
TGBPL TP India - DBU —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Work from home
Quality Analyst – International Telecom Support (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Night shift
- English
- Analysis skills
- AI
Customer Service Associate – Kolkata
Fusion CX —Salt Lake, Kolkata, West Bengal
- Full-time
- Customer service
- English
- Bachelor's degree
Senior Forward Deployed Engineer
Gnani Innovations —Kolkata, West Bengal
- Master's degree
- APIs
- AI
14d

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Collaborate across Capgemini practices to create industry leading solutions that provide clients with clear business outcome commitments.

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Team Leader – Chat Support (E-commerce, WFO – Durgapur)

Fusion CX -
Durgapur, West Bengal

Apply Now

Job details

Qualifications

Live chat
Microsoft Excel
Management
Call center
Communication skills

Full job description

If you are looking to step into a leadership role within chat support jobs in Durgapur, this opportunity is designed for experienced contact center professionals ready to lead digital support teams. Fusion CX is hiring Team Leaders for an e-commerce chat support process, where operational discipline, people management, and service quality are central to success. This role suits candidates who prefer structured environments, clear accountability, and hands-on leadership responsibility.

Job Description:

About the Role

As a Team Leader – Chat Support, you will oversee daily operations of a customer support team handling chat-based interactions. You will be responsible for team performance, adherence to processes, quality standards, and consistent service delivery while supporting agents through coaching and escalation management.

Key Responsibilities

Lead and manage a team of chat support associates handling customer interactions
Monitor and drive team KPIs, including productivity, quality, AHT, and adherence
Conduct regular coaching sessions, performance feedback, and team huddles
Ensure strict adherence to chat SOPs, response guidelines, and escalation processes
Support agents in resolving complex or sensitive customer issues
Coordinate with Quality and Training teams to address skill or performance gaps
Prepare and maintain daily and periodic performance reports and MIS
Support onboarding, nesting, and continuous development of chat agents
Maintain discipline, accountability, and consistency across team operations

Job Requirements:

Education

Graduation from a recognized institution

Experience & Skills

Minimum 2 years of experience as a Team Leader in a contact center environment
Mandatory experience managing chat support teams
Strong understanding of contact center metrics and digital support workflows
Excellent written communication skills with strong attention to detail
Working knowledge of MS Excel and reporting tools
Ability to coach teams, manage escalations, and drive performance outcomes
Comfortable working in a work-from-office (WFO) setup in Durgapur

Work Mode

Work From Office (WFO)
Location: Durgapur, India

Why Join Fusion CX?

Fusion CX offers leadership roles where expectations are clear, and performance is supported through structure, not pressure. For professionals considering chat support jobs in Durgapur at a leadership level, this role provides the opportunity to manage people, influence service quality, and build long-term leadership credibility. Employees benefit from stable operations, accessible leadership, and defined processes that allow consistent performance and professional growth over time.

Apply Now

Refine Your Search

team leader chat jobs in west bengal

Team Leader – Chat Support (E-commerce, WFO – Durgapur)

Customer service_Voice/Webchat

Team Leader – Chat Support (E-commerce, WFO – Siliguri)

Team Leader- Operations|International|30082025

Team Leader – Retail Chat Support (Non-Voice, WFO – Durgapur)

Quality Analyst|International|29082025

Team Leader (AMCC)|International|04082025

Quality Analyst

Team leader Chat Process

Quality Analyst – Customer Experience & Compliance (WFO, Kolkata)

Team Leader – Workforce Management Planning (WFO, Kolkata)

Workforce Management Team Leader – Contact Center – Kolkata, India

Quality Analyst – Customer Support – Siliguri, West Bengal

WFM Executive – Real-Time Analyst (RTA) – Siliguri, India

Kolkata|Kolkata|AX H|QA|07-Jul-25

Quality Analyst – International Telecom Support (WFO, Kolkata)

Customer Service Associate – Kolkata

Senior Forward Deployed Engineer

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About the Role

Key Responsibilities

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Work Mode

Why Join Fusion CX?

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