Processing customer returns, ensuring all customers who return their items receive replacements or refunds in a timely manner.

He is also responsible for managing daily operational metrics of his team members by helping CSA with customer escalations and product dissemination.

Ability to handle multiple tasks simultaneously with ability to prioritize while providing exceptional customer service. Job Types: Full-time, Fresher.

Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements.

Educate customers on services and processes. Educate current and potential customers with product and service information. Achieve agreed KPIs and Objectives.

Handle inbound calling for customer service. Keep records of customer interactions, process customer accounts. Take the extra mile to engage customers.

The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.

Efficiently resolve complaints to completion and achieve customer satisfaction. Provide Level 1 and Level 2 support for tools/applications and co-ordinate with…

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the…

Ø Prior experience of at least one year in Customer Service in banking or financial services. § Co-ordination with various departments.

Receptionists should have outstanding communication, interpersonal, customer service, and organizational skills. Written and verbal communication skills.

O Respond to customer requests in a timely manner by processing Claims and Chargebacks. The team works on the Fraud | Non Fraud transactions which are disputed…

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge.

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of…

Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.

Should have prior experience in Ticket System Handling. Should have hands on experience in any ticketing tools like JIRA, Zendesk, Freshdesk, ServiceNow etc.

Excellent Verbal and Written communication in English. 24x7 Rotational Shift (Work from Office).

Retail & customer services experience preferred. Follows our guidelines to ensure our customers receive the best customer experience possible.

Experience diagnosing and resolving customer issues. Confluent Concierge Representatives work directly with customers to provide a range of key, non-technical,…

Minimum 2 years of experience in providing customer service to the UK customers. As a Customer Service Representative (CSR), you will act as a support function…