In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge.

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge.

Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.

Understand the customer s problem clearly and arrive at suggestions and solutions. Have thorough technical knowledge of the product to support the sales team…

General shift – Timing 9AM – 6PM. Sunday (fixed Off)/One day Rotational Off. Versant voice(6 and 5 cut off).

Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving…

Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.

Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements.

Understand the customer s problem clearly and arrive at suggestions and solutions. Have thorough technical knowledge of the product to support the sales team…

You have a strong customer-centric focus and have the ability to quickly understand customer requirements and translate them into operational specs.

Co-ordination with Media and CDN internal customers and Satellite Operators. Co-ordination with Media and CDN internal customers and Satellite Operators.

Educate current customers and potential customers on products and services. Passion towards amazing customer experience. Flexibility to work in night shifts.

Capturing and collating MI and actively participating in initiatives to improve customer service, processes and procedures.

Contribute to customer service indicators like customer feedback and net promoter score customer effort assessment scores for the centre.

Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.

L1 level troubleshooting of Access incidents and assess resolver groups. Creation of restoration plan, Temporary Fix or Workarounds.

Ensures and provides quality service to both internal and external customers. Provides customer service support by obtaining, analyzing and verifying the…

Job Family Descriptor Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks and customer order…

Qualification: Any Graduate/High School/Diploma. Job Profile: Proficiency in MS Office, Min Typing speed 45 wpm, Good Knowledge in English.

Knowledge on telecom products/services like Wireless, IP services & Fixed etc. Responsible for Delivery of services like SDWAN/IP data/Voice and transmission…