Friendly and customer-focused in every situation. This role requires working variable hours to match when customers need us most. Minimum age: 18 years old.

Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized…

Quality of Service Request and Resolution as given to customers. Taking ownership of customer issues and taking them to end to end resolution.

Strong emphasis on customer service and problem solving. Experience in shared services or internal service delivery role preferred.

Attending to front-end requirements of corporate customers. Should be extremely customer centric and have excellent communication skills •Qualification –…

Friendly and customer-focused in every situation. This role requires working variable hours to match when customers need us most. Minimum age: 18 years old.

Familiar with SDH technology & Hybrid network connection. Hands on skill for ECI/Tejas NMS including troubleshooting/rerouting/link testing/MOT-MoE.

Quality of Service Request and Resolution as given to customers to be monitored. Building rapport and coordinating with internal stakeholders and ensuring…

Minimum 1 year of experience in Documentation. Should have experience in Customer Service. Should have knowledge of shipping industry.

Collaborate with the Global Support leadership and staff to ensure integrated worldwide processes and customer experience. Queue management and call management.

Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Customer and Backbone trouble shooting through NMS…

This position is responsible for driving the marketing communication strategy that delivers effective brand management, customer journey and experience.

Candidates with 2-3 years of experience. Able to understand the import and export flow in Dubai of NVOCCs. Complete understanding of uploading and extracting…

Commitment to customer service excellence. Operates customer governance program to measure service performance and inform priorities.

2-3 years’ experience in a customer support/client service role. Must be comfortable speaking with customers on the phone and willing to resolve matters and…

Effectively collects customer feedback and passes it to immediate manager. Interacting with customers, giving them product presentations and convincing them to…

Ensure excellent customer experience in all service areas. Provide comprehensive training for teammates to enhance customer assistance skills.

Identify customer needs and help customers use specific features. Providing feedback on the efficiency of the customer service process.

Improve customer service experience, create engaged customers and facilitate organic growth. Proficiency in Microsoft Office and customer service software.

Leverages a good understanding of broader BNY Mellon services and offerings. Experience in an operational area and/or client services preferred..