Enters changes and cancellations from customers through order entry systems (MFGPRO, CCP) using required customer metrics.

Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements.

Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business. Any Graduate in any Stream.

Execute day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance…

Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.

Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business. Out-of-the-box thinking.

Meet daily sales order entry targets defined for the customer service representatives. Understand and work on customer complaints and resolution.

3 years’ experience in a similar role, specifically sales support and customer service. Follow up with customer for orders, payment, outstanding for all…

Customer service and interpersonal skills. Resolve customer education issues for customers sometimes liaising with other departments within BMC to assure an…

Experience: 3+ years in similar customer service role supporting international clients. A willingness to use initiative and provide a personal service to…

Phone skills and customer communication skills. To drive customer focus through Order Entry, Quotes & Portal activities. MS Office (Outlook, Word, Excel, etc.).

The job role is Level 1 support and the process requires the candidate to handle the customer queries over chat and answer the questions about the product and…

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and…

Implement and modify training program to include customer service etiquette, communication skills, listening skills, de-escalation skills, and call center…

Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby…

Free check the compounds as per expiry dates. Monitoring the measuring devices and responsible for ontime calibration. Monitor and co-ordinate kaizens.

Individual Performance Management including a proven record of delivering quality service. Provide timely updates to partners and customers on orders and…

Communicating with external web services. Participating from techno-functional point of view during reviews with customer. Guide and mentor the L2 Support.

1.Fault Codes, Alerts & Status Messages- Reporting & Monitoring. Ability to understand fault codes, alerts and status messages in complex technical situations.

Meet daily sales order entry targets defined for the customer service representatives. Understand and work on customer complaints and resolution of the same in…