20 Best fortune need jobs (Hiring Now!)

Customer Operations - Analyst- Non-Voice (CHAT)
Eclerx —India
Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in the cable or telecom industry, have the…
Estimated: ₹3,85,000 - ₹4,87,000 a year
Facets Claims
Cognizant Technology Solutions —Coimbatore, Tamil Nadu
Provide support to the Product Consultant by creating case studies, solution etc under guidance, when required. Identify skill gaps and training needs required.
Estimated: ₹4,41,000 - ₹5,59,000 a year
14h
Assistant Manager / Manager - Legal
Rentomojo —India
About the Role: As an Assistant Manager - Legal at Rentomojo, you will play a pivotal role in ensuring legal compliance and providing valuable legal guidance to…
Estimated: ₹10,00,000 - ₹15,00,000 a year
Quick apply
2d
HR Manager (Remote)
IOT Research Labs —Remote
We are a leading B2B SaaS startup specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs…
Estimated: ₹2,80,000 - ₹3,55,000 a year
Customer Onboarding and Training
SuperProcure —Remote
Experience in selling logistics solutions will be an advantage. We are looking for an Operations executive who will be responsible for smooth functioning and…
Estimated: ₹3,26,000 - ₹4,13,000 a year
2d
Articleship under a CA firm but association with Rentomojo
Rentomojo —India
Etc Assist in research for various information cuts, new MVPs, new business lines, new financing structures, etc Assist in data mining for new financing…
Estimated: ₹19,999 - ₹20,000 a month
Quick apply
Back Office Associate
Addictive learning technology pvt ltd. —Delhi, Delhi
Should maintain bank accounts ,PAN and all details of consultants. To Check Invoices submitted by our consultants and vendors.
Estimated: ₹15,000 - ₹20,000 a month
Quick apply
Recruitment Specialist
Skep IT Sysytems —Bengaluru, Karnataka
Stay updated on industry trends and best practices in recruitment to continually improve. Build and maintain a robust candidate pipeline for current and future…
Estimated: ₹10,00,000 - ₹15,00,000 a year
Quick apply
5d
Associate, Consulting Clients (2024 Start Dates)
Third Bridge —Mumbai, Maharashtra
If at times your client asks you for help out of hours, or your expert is in a different time zone, you strive to support - your hours vary according to the…
Estimated: ₹4,02,000 - ₹5,09,000 a year
Quick apply
8d
Associate - Projects
Cognizant Technology Solutions —Pune, Maharashtra
Document the test plan based on the understanding of test strategy (covering project details, items under scope, items out of scope, type of testing,…
Estimated: ₹4,90,000 - ₹6,21,000 a year
7d
Associate, Contract Review
Gartner —Gurgaon, Haryana
Manage creation of contract benchmarks (e.g., pricing) within Gartner systems based on vendor categories. Analyze contract variations to uncover standard/non…
Estimated: ₹4,48,000 - ₹5,67,000 a year
1d
Associate Medical Writer for Digital Health Communication
Infocusrx, Inc. —Hyderabad, Telangana
Selection process: Screening tests, followed by one of interview. As medical writer you would be writing, editing and providing quality content for medical /…
Estimated: ₹3,08,000 - ₹3,90,000 a year
Geospatial Ecologist
AiDash —Bengaluru, Karnataka
The role will be integral to further developing the ISMS solution, supporting customer onboardingand maintaining an excellent service experience.
Estimated: ₹3,03,000 - ₹3,83,000 a year
Business Development
Impact Guru —Hyderabad, Telangana
Startup experience in a healthcare company is an advantage. Competitive salary and performance bonus per month. Job Types: Full-time, Permanent, Fresher.
Estimated: ₹25,000 - ₹35,000 a month
Quick apply
Process Executive - Data
Cognizant Technology Solutions —Pune, Maharashtra
Adhere to org hygiene and compliance needs in terms of Time sheet submission Assimilation and Attendance. Minimal Customer interaction under guidance.
Estimated: ₹1,80,000 - ₹2,28,000 a year
7d
Nursing Staff
Fortune Hospital —Kanpur, Uttar Pradesh
3.Excellent knowledge of emergency care. 3.Collaborate with physicians and nurses to devise individualized care plans for patients.
Estimated: ₹1,94,000 - ₹2,45,000 a year
Technical Recruiter
Bold Business —Remote
How you execute and deliver is up to you. You’ll have clear goals and the training resources you need to deliver.
Estimated: ₹4,17,000 - ₹5,28,000 a year
Quick apply
2d
Event operation and production
Ekana Integrated Solutions —Bengaluru, Karnataka
Excellent mentorship working with an excellent management team. Traits - Hard working, Honest, Attention to detail and Innovative.
Estimated: ₹20,000 - ₹35,000 a month
Quick apply
Assistant Manager-HR
IBM —Bengaluru, Karnataka
Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our…
Estimated: ₹5,60,000 - ₹7,09,000 a year
21h
Customer Service Agent
PTS Consulting Services —Kolkata, West Bengal
In addition to the first point of contact responsibilities, you will have opportunities to help improve the employee's experience through continuous improvement…
Estimated: ₹1,74,000 - ₹2,21,000 a year

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Customer Operations - Analyst- Non-Voice (CHAT)

Eclerx - India

Apply Now

Job details

Full-time Estimated: ₹3,85,000 - ₹4,87,000 a year

Qualifications

Live chat
Medicine
Microsoft Excel
M.B.B.S
Information security
Master's degree
Bachelor's degree
Data analytics
B.Eng

Full job description

Chat Process Analyst

India- Pune, Maharashtra | Full-time (FT) | Customer Operations | Job ID _

Shift Timings: Flexible (24*7) | Management Level - Analyst | Travel Requirements - NA

Specialism - Customer Operations

We are looking for a candidate with a minimum of 6 months of experience in the Chat Program of the Customer Operations Vertical.

This role will be an essential part of the He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behavior, appearance and communication.

An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. He/she needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary.

The candidate must have the ability to listen, comprehend information, and communicate effectively. Sharing work-related information with all the key stakeholders and highlighting opportunities for improvement/concerns, if any. They must be able to work collaboratively with a group of people in order to achieve team goals and be able to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. They must also have the ability to take proactive actions and willingness to take up responsibility beyond the assigned work area.

Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in the cable or telecom industry, have the ability to analyse information and evaluate results to choose the best solution and solve problems and have the ability to multi-task are preferred.

Chat Process: Analyst Responsibilities

Interaction with Techs in the field to provide them with real-time support

Checking status of services on account in diagnostic tools

Ensure to take appropriate steps to resolve customer's problems

Troubleshooting of technical issues related to customer's services Tier 1.5 support

Communicate effectively and close looping with the client in case of observations

Updating status in internal as well as client tools

Meet process expectations with high-quality standards and adherence to SLAs

Candidate shall adhere to the information security requirements

Chat Process: Analyst Activities

Keep a track of all technicians with regards to the jobs assigned to them

Call up customers in case of any delays or to confirm appointments

Answer inbound calls from technicians and/or customers

Provision equipment's on customers' accounts once the technician has installed them

Audit work orders for accuracy and make corrections if required

Check for signal levels on all equipment and certify jobs as completed

Call up technicians to verify their status if they are taking longer on the job

Call up customers one hour prior to their appointment window end time to confirm the technician visit time

Call up customers to verify if they are home or not and make another appointment in case of customers being away

Add equipment to the account in case there is any work order error or if the customer decided to switch some equipment

Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment

Reschedule jobs based on the available schedule of customers and technicians

Ensure customer satisfaction by understanding their needs and customizing the solution

Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment

Fill up the complete report and share it with the APM/PM on a daily basis

Collate and share information for all appointments that are cancelled

Minimum Qualifications

Any Graduate/Undergraduate with a minimum of 6 months of experience can apply for this post (B.E, B.Tech., M.E, M.Tech., MSc., B.Pharm., MBBS candidates are not eligible for this post )

Preferred Qualifications

Basic knowledge of computer and/or telecom technology

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Customer Operations uniquely improves customer experience and operational efficiencies by leveraging deep domain knowledge, advanced automation, and data analytics. We are leaders in quality monitoring and insights, digital care services, and advanced technical operations.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Apply Now

fortune need jobs

Customer Operations - Analyst- Non-Voice (CHAT)

Facets Claims

Assistant Manager / Manager - Legal

HR Manager (Remote)

Customer Onboarding and Training

Articleship under a CA firm but association with Rentomojo

Back Office Associate

Recruitment Specialist

Associate, Consulting Clients (2024 Start Dates)

Associate - Projects

Associate, Contract Review

Associate Medical Writer for Digital Health Communication

Geospatial Ecologist

Business Development

Process Executive - Data

Nursing Staff

Technical Recruiter

Event operation and production

Assistant Manager-HR

Customer Service Agent

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