Encore capital group Jobs

Account Manager (International Voice Process)
Midland Credit Management —Gurgaon H.O, Gurugram, Haryana
- ₹28,000 - ₹42,000 a month
- Full-time
- English
- Bachelor's degree
- Organizational skills
- Commuter assistance
- Health insurance
Quick apply
AVP - Finance & Controllership
Midland Credit Management —Gurugram, Haryana
- Management
- English
- Finance
- Paid holidays
- Paid time off
Sr. Decisioning Architect
Midland Credit Management —Gurugram, Haryana
- Master's degree
- SQL
- Analysis skills
- Paid holidays
- Paid time off
Senior Quality Engineer
Midland Credit Management —Gurugram, Haryana
- Microsoft Powerpoint
- Computer Science
- English
- Paid holidays
- Paid time off
Principal Associate - Software Engineering - Fullstack - International Cardtech
Capital One —Bengaluru, Karnataka
- Email
- Azure
- Computer Science
- Engineering
Account Manager (International Calling Executive)
Midland Credit Management —Gurugram, Haryana
- English
- Bachelor's degree
- Organizational skills
Sr. Lead Software Engineer
Capital One —Bengaluru, Karnataka
- Email
- Azure
- Computer Science
- Engineering

Other jobs to consider

Find your next job by exploring related positions.

Analyst - Internal Audit
KPMG —Gurugram, Haryana
Risk Advisory >> QUALIFICATION • Graduates (BE/B.Tech, BCom, BMS, BBM or similar degree) with 0 - 2 years of related audit, business or sector experience •…
AVP - Finance & Controllership
Midland Credit Management —Gurugram, Haryana
We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through…

I want to receive the latest job alerts for encore capital group

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

encore capital group jobs near

Senior Architect jobs in Gurugram, Haryana

Senior Software Engineer jobs in Bengaluru, Karnataka

Principal Software Engineer jobs in Bengaluru, Karnataka

Account Executive jobs in Gurugram, Haryana

Senior Architect jobs in Gujarat

Senior Architect jobs in Goa

Junior Architect jobs in Pune, Maharashtra

Senior Architect jobs in R. T. Nagar, Bengaluru, Karnataka

Interior Designer, Fresher, Architect jobs in Vadodara, Gujarat

Senior Architect jobs in Chennai, Tamil Nadu

Senior Quality Engineer jobs in Mumbai, Maharashtra

Senior Quality Engineer jobs in Thane, Maharashtra

Mrf Tyres, Quality jobs in Andhra Pradesh

Senior Quality Engineer jobs in Coimbatore, Tamil Nadu

Senior Quality Engineer jobs in Aurangabad, Maharashtra

Food Quality jobs in Calicut, Kerala

Quality Engineer jobs in Pune, Maharashtra

Networking Engineer jobs in Madhya Pradesh

Senior Software Engineer jobs in Nagpur, Maharashtra

Proposal Engineer jobs in Mumbai, Maharashtra

Account Manager (International Voice Process)

Midland Credit Management -
Gurgaon H.O, Gurugram, Haryana

Quick apply

Job details

Full-time
₹28,000 - ₹42,000 a month

Benefits

Provident Fund
Commuter assistance
Health insurance
Paid time off
Life insurance
Food provided
Paid sick time

Qualifications

English
Bachelor's degree
Organizational skills
Communication skills
Negotiation
Time management

Full job description

Job Description

Key Responsibilities

Handle international outbound voice calls professionally for US customers.
Deliver high‑quality customer interactions while meeting defined quality and compliance standards.
Effectively negotiate and resolve customer queries or issues within agreed timelines.
Maintain accurate and complete documentation of customer interactions in internal systems.
Meet individual and team performance targets, including call quality, productivity, and adherence.
Follow all process guidelines, policies, and regulatory requirements.
Manage call volumes efficiently while maintaining a high level of customer satisfaction.
Work collaboratively with team members and escalate issues when required.
Demonstrate flexibility to handle a fast‑paced and demanding work environment.
Participate in training, feedback, and coaching sessions for continuous performance improvement.

Experience

Graduation is mandatory (no undergraduates).
Minimum 1 year of core International VOICE process experience (pure voice only).
Experience in International processes (Collections or Non‑Collections).
Backend, blended experience is not eligible.
Candidates must have all relevant experience documents from last 1 year of employment

Skills Required

Excellent verbal and written English communication skills.
Good negotiation skills.
Basic PC and system navigation knowledge.
Strong time management and organizational skills.
Ability to handle multiple tasks & maintaining accuracy.
Professional call etiquette with a customer‑centric approach

Perks and Benefits

Transportation Services: Convenient and reliable commute options to ensure a hassle-free journey to and from work.
Meal Facilities: Nutritious and delicious meals provided to keep you energized throughout the day.
Career Growth Opportunities: Clear pathways for professional development and advancement within the organization.
Captive Unit Advantage: Work in a stable, secure environment with long-term projects and consistent workflow.
Continuous Learning: Access to training programs, workshops, and resources to support your personal and professional growth.

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

About Us

Headquartered in the United States, Encore Capital Group(opens in new window)(opens in new window) (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected]

Pay: ₹28,000.00 - ₹42,000.00 per month

Benefits:

Commuter assistance
Food provided
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

Account Manager (International Voice Process)

AVP - Finance & Controllership

Sr. Decisioning Architect

Senior Quality Engineer

Principal Associate - Software Engineering - Fullstack - International Cardtech

Account Manager (International Calling Executive)

Sr. Lead Software Engineer

Other jobs to consider

I want to receive the latest job alerts for encore capital group

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected