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Customer Success-Business Analyst

Accrete Globus Technology
JP Nagar, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
Up to ₹4,00,000 a year

Benefits

Paid sick time

Qualifications

Telugu
Malayalam
English
Tamil
Kannada
Hindi
Communication skills
Time management

Full job description

Job description

COMPANY PROFILE:

Accrete Globus Technology is an India-based SAAS product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool. The company operates in the Indian domestic market and offers an alternative to traditional ERP tools.

Our Product : 6Orbit ()

Job Location : Bangalore(JP Nagar), Delhi ( Sector 8, Dwarka)

Languages:

Delhi: English & Hindi

Bangalore:

Combo 1: English / Malayalam / Tamil

Combo 2: English / Hindi / Kannada

Combo 3: English /Telugu/Hindi

Experience : 0-1 year

JOB DESCRIPTION:

Meet with internal and external stakeholders to understand their requirements and expectations.
Provide training on the product to the end user.
Conduct meetings with high profile business owners or chief management to help them in better understanding of the product features and requirements.
Maintain good relationships with clients which should result in references
Research, diagnose, troubleshoot and identify solutions to all service requests received via email, telephone and chats.
Ask customers targeted questions to quickly understand the root of the problem.
Track all issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. Technology Teams).
Provide prompt and accurate feedback to customers.
Refer to internal databases or external resources to provide accurate technical solutions.
Compile all issues and/or problems faced by the customer in a timely and accurate manner.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their issues are not re-occurring after troubleshooting.
Prepare accurate and timely reports.
Every issue/problem encountered, subsequent to their resolution, is to be documented with a summary of the issue and the solution provided.
Travel to client premises 30-40% in the work profile.

DESIRED CANDIDATE PROFILE

Excellent problem-solving and communication skills.
Excellent verbal and written communication skills.
Desire and enthusiasm to learn new technologies/skills and comfortably apply the learning to the problem at hand.
Ability to work on multiple projects under tight deadlines with solid organizational and time management skills.
Ability to work independently or as a team player who enjoys working on cross-functional and culturally diverse teams.
Ability to build strong working relationships (internal and external).
Excellent presentation skills.

Note:

Working hours-10 am to 7 pm
Working days - Mon to Sat

Pay: Up to ₹400,000.00 per year

Benefits:

Paid sick time

Application Question(s):

What is your Current CTC or Stipend?
What is your expected CTC?
What is your Age?
Gender

Work Location: In person

Quick apply

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