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Oracle FAH Techno-Functional Support Consultant

Jade Global -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Jira
BCS
ITIL Certification
Oracle
Computer Science
Software troubleshooting
BMC Remedy
Information Systems
SQL
Bachelor's degree
ITIL
Accounting
APIs
ServiceNow
PL/SQL
Communication skills
Debugging

Full job description

Key Responsibilities

Functional Support Duties:

Incident & Ticket Management: Triage, investigate, and resolve L2 user support tickets within agreed SLAs.
Month-End Close Support: Provide critical support during financial close periods, ensuring all FAH interfaces are processed, and accounting entries are successfully transferred and posted to the General Ledger.
Error Resolution: Investigate and resolve invalid account derivations, unposted journals, and suspense account hits caused by incorrect mapping or missing SLA rules.
User Assistance: Guide finance users on handling standard FAH exceptions, understanding error reports, and navigating the system effectively.
Documentation: Update support knowledge bases (KBs), Standard Operating Procedures (SOPs), and root cause analysis (RCA) documents for recurring issues.

Technical Support Duties:

System & Interface Monitoring: Monitor daily scheduled jobs, inbound data loads (ETL/flat files/APIs), and concurrent programs related to the FAH architecture.
Technical Debugging: Troubleshoot interface failures, data corruption, or performance bottlenecks by analyzing logs, SQL queries, and PL/SQL packages.
Data Fixes: Develop, test, and execute data fix scripts for transactional errors, strictly adhering to IT change management and audit compliance processes.
Escalation & Collaboration: Package complex issues, bugs, or requirement changes and escalate them to L3 Support / Development teams.
Oracle SR Management: Open and manage Service Requests (SRs) with Oracle Support for standard product defects or patches, providing necessary trace logs and diagnostics.

Required Qualifications & Skills

Education: Bachelor’s degree in Computer Science, Information Systems, Finance, Accounting, or a related field.
Experience:
- 10+ years of experience in Oracle FAH Support
- Proven hands-on experience supporting Oracle FAH and troubleshooting Subledger Accounting (SLA) issues in a live production environment.
- Experience working in an ITIL-driven support environment using ticketing tools (e.g., ServiceNow, Jira, Remedy).
Core Functional Skills:
- Strong understanding of the Subledger Accounting engine (Journal Line Types, Account Derivation Rules, Mapping Sets).
- Familiarity with the Procure-to-Pay (P2P) or Order-to-Cash (O2C) cycles and how they integrate with the GL.
- Solid understanding of financial period-close processes.
Core Technical Skills:
- Strong proficiency in writing and debugging SQL and PL/SQL.
- Ability to read and understand technical interface architectures (API payloads, flat-file loading processes).
- Familiarity with extracting reports using OTBI, BI Publisher, or standard Oracle queries to assist with data reconciliation.
Soft Skills: High sense of urgency, excellent problem-solving abilities, and strong communication skills to manage stakeholder expectations during critical system outages.
Availability: Ready to work in 3pm-12am IST shift

Nice-to-Have Qualifications

ITIL v3/v4 Foundation Certification.
Prior experience in Application Managed Services (AMS).
Experience with automated monitoring tools and setting up alert mechanisms for interface failures.

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