Valenta is a global business solutions provider specializing in consulting, digital transformation, and managed services. We help organizations optimize operations, reduce costs, and drive sustainable growth through strategic outsourcing and intelligent automation. With a strong global delivery model and deep cross-industry expertise, Valenta delivers scalable, future-ready solutions that enable businesses to transform and grow efficiently.
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Analyze production failures and resolve issues within defined SLA timelines.
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Debug complex automation issues using:
- UiPath logs
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Orchestrator logs
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Queue transaction status
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Exception traces
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Robot execution logs
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Identify root causes directly from failed queue items and transaction-level failures.
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Perform hotfixes and production bug fixes with quick turnaround time.
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Work closely with support teams, QA teams, developers, and business stakeholders.
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Handle incident management, priority tickets, and urgent production escalations.
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Ensure automation stability and minimal downtime in production environments.
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Work on continuous improvement and optimization of existing automations.
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Maintain proper documentation for issue tracking, RCA, and fixes implemented.
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Participate in deployment validations and post-production monitoring.
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Support automations involving Document Understanding and modern UiPath frameworks.
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Strong hands-on experience in:
- UiPath Studio 2024 and 2025 versions
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Modern UiPath activities
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REFramework
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Queue-based automation
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Background and attended automations
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Strong understanding of:
- UiPath Orchestrator
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Queue management
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Queue retries
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Queue transaction analysis
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Asset and credential management
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Robot monitoring
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Job monitoring
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Log analysis
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Process deployment and version management
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Strong debugging and troubleshooting skills.
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Ability to identify issues from logs without dependency on development teams.
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Experience in:
- Exception handling
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Retry mechanism analysis
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Queue failure investigation
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Production issue RCA
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SLA-based issue handling
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Hands-on experience with:
- UiPath Document Understanding
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OCR technologies
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Data extraction
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Validation station
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Classification and extraction frameworks
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Prior experience in Managed Services / Production Support / Hypercare Support.
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Experience handling production incidents and business-critical automations.
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Experience working under tight timelines and SLA commitments.
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Strong experience in fixing production bugs within defined turnaround times.
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Ability to resolve critical production issues within a day whenever required.
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Experience working with enterprise clients and multiple environments (DEV/UAT/PROD).
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Strong exposure to automation monitoring and support operations.
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Bachelor’s degree in Computer Science, IT, Engineering, or related field.
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UiPath Certification preferred:
- UiPath Advanced RPA Developer
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UiPath Specialized AI / Document Understanding certifications (preferred)
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Exposure to:
- API integrations
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Excel automation
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Email automation
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Web automation
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PDF automation
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SQL queries
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AI Center / DU projects
We are looking for someone who is:
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Strong in problem-solving and analytical thinking
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Self-driven and proactive
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Comfortable working under pressure
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Able to handle multiple production issues simultaneously
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Quick learner with ownership mindset
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Excellent in debugging and root cause analysis
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Strong communicator and team player
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Focused on SLA adherence and production stability
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Detail-oriented with strong troubleshooting capability
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Candidate should be comfortable with rotational support if required.
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Candidate should be available for production-critical issue handling.
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Candidate should demonstrate accountability and ownership during incidents.
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Candidate should have strong understanding of enterprise-grade automation support practices.
