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Senior Manager - Field Operations

Novartis -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Management
Performance management
Compliance management
Quality assurance
AI
Leadership
Communication skills

Full job description

Summary

The Senior Manager, Field Operations is accountable for Field Operations delivery across all international markets. This role combines functional leadership with people management, focusing on building high-performing teams and delivering consistent, high-quality outcomes for International, Regional, and Country (I‑R‑C) stakeholders.
The role requires deep expertise in at least one Field Operations capability—Incentive Compensation (IC) Design, IC Operations, or Call Planning & Alignment—along with a strong understanding of end-to-end commercial operations. The incumbent will champion operational excellence, continuous improvement, quality assurance, and technology-driven innovation while fostering a culture of accountability, collaboration, and capability development.

About the Role

Location – Hyderabad #LI Hybrid

Key Responsibilities:

1. Stakeholder Engagement & Delivery

Act as the single point of accountability for Field Operations deliverables for I‑R‑C stakeholders.
Lead end-to-end execution, governance, and optimization of Field Operations processes in alignment with enterprise guidelines.
Establish and maintain robust quality assurance frameworks and ensure consistent adherence.
Communicate project plans, dependencies, risks, and outcomes in a timely and transparent manner.
Deliver actionable insights to stakeholders and ensure effective follow-through.

2. Capability Building & Thought Leadership

Provide thought leadership for International markets in at least one Field Operations capability (IC Design, IC Operations, or Call Planning & Alignment).
Stay current with industry best practices and proactively embed them into operational delivery.
Ensure International guidelines are regularly reviewed, refreshed, and communicated.
Evaluate and adopt relevant technologies and platforms

3. Operational Excellence & Compliance

Lead cycle review meetings and retrospectives with key stakeholders to drive continuous improvement.
Maintain end-to-end process maps with clear ownership and accountability.
Identify and execute opportunities for process optimization, standardization, and automation.
Ensure full compliance with internal controls, governance, and audit requirements, particularly for Incentives processes.

4. Strategic & Cross-Functional Collaboration

Partner closely with Execution Excellence teams in regions and countries, and with Field Performance Management teams at headquarters.
Provide high-quality data, insights, and advisory support for global initiatives.
Contribute to and support broader field transformation and change initiatives.

5. Talent & People Development

Lead and develop a team of 5–7 associates
Build a high-performance culture grounded in trust, accountability, and psychological safety, aligned with company values and behaviors.
Identify capability gaps and address them through targeted coaching, mentoring, and training initiatives.

Functional Skills & Knowledge

Sales Force Effectiveness (SFE) expertise
Strong business partnering and strategic planning capabilities
Data-driven decision making and analytical mindset
Digital and platform fluency
Program and project management
Team leadership and capability development
Effective communication and influencing skills
Governance, risk, and compliance management

Essential Requirements:

Strategic & Technical Expertise

8+ years of experience in commercial operations within the life sciences or pharmaceutical industry.
Minimum 4 years of experience leading Field Operations delivery in a large pharmaceutical organization.
Working knowledge of commercial sales and prescription (Rx) data.
Proven experience shaping and executing cross-functional enablement strategies in complex, matrixed global environments.

Leadership & Oversight

Demonstrated success in leading delivery-focused, high-performing teams.
Strong experience in operational governance, excellence, and innovation.
Ability to influence and collaborate effectively with senior stakeholders across functions and geographies.

Program & Change Management

Solid background in program and project management, including transformation initiatives.
Proven ability to scale operations while maintaining high quality and efficiency.

Technology & Innovation

High learning agility with demonstrated adoption of new technologies.
Familiarity with Sales Performance Management (SPM) platforms.
Experience contributing to or leading AI-enabled initiatives.

Location & Work Model

Hyderabad – NKC
Hybrid work model; minimum 12 days per month in the office

Desirable Requirements:

Hybrid work model; minimum 12 days per month in the office

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives, and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

International

Business Unit

Marketing

Location

India

Site

Hyderabad (Office)

Company / Legal Entity

IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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