Soft business services Jobs

Customer Service Representative
Optum —Gurugram, Haryana
- Weekend availability
- CRM software
- Customer service
- B.Sc
- Health insurance
Customer Support Operations Manager
Infinity Business Solutions —Remote
- ₹30,000 - ₹35,000 a month
- Full-time
- Remote
- English
- Microsoft Office
- Communication skills
Customer Success Executive
EnactOn Technologies —Surat, Gujarat
- ₹1,80,000 - ₹4,80,000 a year
- Computer literacy
- English
- Bachelor's degree
- Work from home
- Paid sick time
Customer Support Executive – Freshers welcome
FreeElective —Chennai, Tamil Nadu
- Full-time
- English
- Analysis skills
- Project management
- Work from home
Senior Soft Skills Trainer & Coach
Anovia —Bengaluru, Karnataka
- Full-time
- Remote
- Customer service
- English
- Analysis skills
- Health insurance
- Paid time off
7d
Business Analyst
Eplanet Soft Pvt Ltd —Jaipur, Rajasthan
- Up to ₹35,000 a month
- Full-time
- Sales
- Project management
- Bachelor's degree
Quick apply
Assistant Manager - Learning & Development
Hungry Pangs Pvt Ltd —Bangalore City, Bengaluru, Karnataka
- ₹4,28,886.41 - ₹6,50,046.59 a year
- Full-time
- In-person
- Training & development
- Paid time off
- Flexible schedule
Quick apply
Corporate Trainer
BVS Global —Kochi, Kerala
- ₹50,000 - ₹60,000 a month
- Full-time
- Customer service
- Bachelor's degree
- In-person
- Health insurance
Quick apply
Customer Relationship Manager
RISEONIC REALTY PRIVATE LIMITED —Gurugram, Haryana
- ₹45,000 - ₹80,000 a month
- CRM software
- Microsoft Excel
- Customer service
- Cell phone reimbursement
- Life insurance
Quick apply
Visiting Faculty-Soft Skills
Medhavi Skills University —Delhi, Delhi
- Part-time
- Hospitality
- Microsoft Outlook
- Customer service
Quick apply
Assistant HR Manager
Nextgen Group Services —Gomtinagar, Lucknow, Uttar Pradesh
- ₹25,000 - ₹30,000 a month
- Full-time
- MSW
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Business Analyst
Vital Healthcare Services —Whitefield, Bengaluru, Karnataka
- Up to ₹15,00,000 a year
- Full-time
- Microsoft Excel
- Java
- SQL
- Health insurance
- Flexible schedule
Quick apply
5d
Senior Sales Executive
Gulmohar Lane (www.gulmoharlane.com) —Jaipur, Rajasthan
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Sales
- Microsoft Office
- In-person
- Health insurance
Quick apply
Operations & Client Relationship Head
HELIOS SYSTEMS PTE LTD —Noida, Uttar Pradesh
- Up to ₹50,00,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Retail Store Manager
Wedtree eStore Private Limited —Visakhapatnam, Andhra Pradesh
- ₹25,000 - ₹45,000 a month
- Weekend availability
- Management
- English
- Bachelor's degree
- Health insurance
- Food provided
Quick apply
Digital Marketing Manager
leor media —Visakhapatnam, Andhra Pradesh
- ₹25,000 - ₹30,000 a month
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
Senior Soft Skill & Communication Trainer
Brillica Services —Dehradun, Uttarakhand
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
L1 Support Executive / Customer Support Associate
MetaSquare Technologies Pvt. Ltd. —Gurugram, Haryana
- ₹20,000 - ₹25,000 a month
- Weekend availability
- Remote
- Software troubleshooting
- Customer service
- English
- Health insurance
- Work from home
Quick apply
7d
KYC Verification Executive
Readyzone solutions pvt ltd —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
Quick apply
Facilities Executive Soft Services
JLL —Delhi, Delhi
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Health insurance
11d

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Customer Service Representative

Optum -
Gurugram, Haryana

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

CRM software
Customer service
B.Sc
B.Com
Analysis skills
Bachelor's degree
BBA
Computer skills
B.E.
Business Administration
Typing
Account management
Medical terminology
Communication skills
Help desk

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct Chat-based customer interaction to respond and resolve a wide variety of inquiries.

Primary Responsibilities:

Take chat messages per day from customers who have questions about their health benefits
Support secure email inquiries
Use personality and our tools to help customers through the health care benefits available to them
Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associates must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication
Type at a reasonable pace, typing speed of 30-35 words a minute (WPM)
Provide product information, use service engagement skills, and efficiently use service resources
Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
Adapt to continual change as the department fine-tunes the messaging program
Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Soft Skills:

General knowledge of computers and business operations
Solid keyboard skills and experience using helpdesk, ordering or CRM software
Success in highly automated environment
Dynamic and engaging written communication style
Excellent interpersonal and business communications skills - verbal and written
Proven ability to communicate articulately and credibly
Demonstrated ability to achieve service goals
Demonstrated self-motivation

Required Qualifications:

Graduate Degree: BBA /BCA / BA / B. Com / BSc (excluding BTech / B.E / B Pharma)
Experience Range: Freshers are considered - Up to 18 Months of preferred international BPO experience Chat / Voice process
Proven attention to detail & quality focused
Proven good analytical & comprehension skills
Demonstrates proficiency in both verbal and written communication
Willing to work in a 24/7 rotational environment, including night shifts, weekends, and holidays as required

Preferred Qualifications:

Customer service experience
Sales or account management experience
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Knowledge of social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Apply Now

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