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IT Support Engineer

SynapseIndia -
Noida, Uttar Pradesh

Apply Now

Job details

Benefits

Health insurance

Qualifications

Microsoft Outlook
iOS
LAN
Windows
IT support
Software development
Linux
Active Directory
VPN

Full job description

SynapseIndia is a software development company with over 24 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why work with us?

Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
Global Presence: As a multinational corporation, we have clients and employees across the globe.
Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
Timely Salaries: We have consistently paid salaries on time since our inception.
Job Stability: Despite market fluctuations, we have not had to lay off employees.
Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
We prioritize the job security of all our employees.
We celebrate all festivals with enthusiasm and joy.
Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
We recognize and reward top performers on a monthly basis for their outstanding contributions.
We provide Accidental and Medical Insurance to our employees.

Who are we looking for?

Designation : IT Support Engineer
Experience Range : 3+ years

What is the work?

Responsible for monitoring and responding to multiple email accounts and support tickets on a daily basis during working hours, ensuring timely resolution and communication.
Handling user issue throughout the day (Like: Laptop, Desktop, VPN, RDP, M365 etc), issues related to Web sites, Firewall, Cloud VM.
Windows, Mac mini and mac laptop system configuration , installation and ios update, taking backup through time machine , check hardware issue.
Software support i.e. installing/updating softwares e.g. Microsoft & Mobile application tools, linux system configuration, installations, etc.
Printer installation and configuration.
Skype support, Outlook support.
Firewall and proxy server handling e.g. configuration, backup and restoring backup, creating rules, url blocking, filtering, etc.
Network monitoring e.g. identifying network loop, VLAN configuration, LAN cable punching , IO panel punching , LAN testing, etc.
Coordination with all hardware related vendors.
To work late hours and be available outside of regular business hours as needed, including evenings, weekends, or during critical system issues or maintenance windows.
Monitoring/Controlling of all IT related devices of organization on regular basis.
Monitoring VMs, HDD utilization and health on physical servers.
Handling ISP's, Routers and switches.
Handling Active directory server, and M365.
Handling Antivirus server.
Asset/Device management physically and in software,

Note: This is Work from office opportunity.

Apply Now

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