United spirits Jobs

Production Support Analyst
Endpoint Clinical —Remote
- Weekend availability
- Hybrid work
- B.Sc
- Databases
- SQL
Event Coordinator
Avalara —Pune, Maharashtra
- Bachelor's degree
- Travel
- Organisational skills
- Health insurance
- Paid time off
8d
Information Security Compliance Analyst
Fluke —Karnataka
- Azure
- AWS
- Continuous improvement
Associate Production Support Analyst
Endpoint Clinical —Bengaluru, Karnataka
- Weekend availability
- Hybrid work
- B.Sc
- SQL
- Bachelor's degree
Information Security Analyst II
Fluke —Bengaluru, Karnataka
- Computer Science
- B.Sc
- Bachelor's degree
14d
Associate General Manager - Sales
StayVista —Chandigarh
- Hospitality
- Sales
- Business development
Quick apply
Director, Global Delivery & Operations — IDC Site Lead
Fluke —Bengaluru, Karnataka
- Oracle
- Management
- Computer Science
Executive- Interiors & Transformation
StayVista —Delhi
- AutoCAD
- Google Suite
- Microsoft Office
Quick apply
Senior Ops Specialist
Fortive —Bengaluru, Karnataka
- Oracle
- Customer service
- English
Manager Automotive Sourcing
Harman International —Pune, Maharashtra
- Remote
- English
- Research
- Analysis skills
Microsoft 365 Subject Matter Expert
Fortive —Bengaluru, Karnataka
- Full-time
- Microsoft Access
- Azure
- Analysis skills
Assistant Manager/ Manager - Projects
Emerson —Mumbai, Maharashtra
- Full-time
- PMP
- Engineering
- Bachelor's degree
- Health insurance
Analyst II, Sales & Commercial Capabilities
General Mills —Powai, Mumbai, Maharashtra
- Full-time
- Management
- Master's degree
- Analysis skills
Specialist - Stay Experience
StayVista —Delhi
- Hospitality
- Master's degree
- Bachelor's degree
Quick apply
Site Reliability Engineer
Intelex —Bengaluru, Karnataka
- Remote
- Azure
- Computer Science
- Windows
Training Manager - Technical
Fluke —Bengaluru, Karnataka
- Master's degree
- Electrical experience
- Bachelor's degree
9d
Division GeoUnit Business Analyst
Schlumberger —Navi Mumbai, Maharashtra
- Finance
- Analysis skills
- Bachelor's degree
Product Specialist - Sales
Advanced Sterilization Products —Delhi
- Sales
- Engineering
- Master's degree
Business Analyst I - Salesforce
S&P Global —Ahmedabad, Gujarat
- Email
- Salesforce
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Senior Quality Assurance Engineer
ServiceChannel —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Software development
- Health insurance
- Life insurance

I want to receive the latest job alerts for united spirits

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

united spirits jobs near

Event Coordinator jobs in Pune, Maharashtra

Business Analyst jobs in Ahmedabad, Gujarat

Product Specialist jobs in Delhi

Technical Specialist jobs in Bengaluru, Karnataka

Site Reliability Engineer jobs in Bengaluru, Karnataka

Sourcing Manager jobs in Pune, Maharashtra

Operations Associate jobs in Bengaluru, Karnataka

Business Analyst jobs in Navi Mumbai, Maharashtra

Senior Information Security Analyst jobs in Bengaluru, Karnataka

Project Assistant jobs in Mumbai, Maharashtra

Training Manager jobs in Bengaluru, Karnataka

Support Analyst jobs in Hyderabad, Telangana

Event Coordinator jobs in Bengaluru, Karnataka

Event Coordinator jobs in Pragati Maidan, Delhi, Delhi

Hospital Insurance Coordinator jobs in Chennai, Tamil Nadu

Office Coordinator jobs in Noida, Uttar Pradesh

Event Coordinator jobs in Navi Mumbai, Maharashtra

Academic Coordinator jobs in Chennai, Tamil Nadu

Event Coordinator jobs in Domlur, Bengaluru, Karnataka

Customer Experience Specialist jobs in Gurugram, Haryana

Production Support Analyst

Endpoint Clinical -
Remote

Apply Now

Job details

Full-time

Qualifications

B.Sc
Databases
SQL
IVR
Bachelor's degree
Organisational skills
AI
Communication skills
Time management

Full job description

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

The Production Support Analyst (PSA) is the primary contact for end users of endpoint Interactive Response Technology (IRT) systems. In addition, the PSA will provide support to the Client Services and Data Management teams as needed.

Responsibilities:

Provide excellent customer service to end users of endpoint IRT systems.
Triage and respond to incoming queries (phone/email), ensuring that all requests are addressed in an appropriate timeframe.
Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources
Document all incoming queries in endpoint’s ticketing system.
Escalate to internal teams when issues cannot be resolved within the support team.
Review data change requests for clarity, completeness and impact.
Collaborate with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request.
Make minor modifications and execute existing SQL Data Scripts for viewing project data and system configuration
Participates in conference calls and/or meetings with internal and external teams as needed.
Organize own workspace and deadlines to ensure timely completion of tasks.
Provide guidance and mentoring to associate PSAs.
Create and submit training and knowledgebase for review by senior or lead PSA.
Demonstrate appropriate decision-making and strong IRT trouble-shooting skills
Verify data changes by using SQL scripts and ensure database updates are made in the spirit of the original request.
This position requires weekend and holiday coverage.
Perform other duties as required.

Experience:

2-4+ years’ experience in a user-facing role, with an emphasis on providing troubleshooting assistance and technical support via the phone & email.
Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s need.
A proven ability to understand technical concepts and learn very quickly, including experience with SQL databases.
Some experience in the life science industry preferred.
High-level of attention to detail with excellent organizational skills and ability to multi-task.
Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.
Previous experience working in a fast-paced, support-oriented environment.
Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is ideal.
Ability to troubleshoot to determine the source of a customer issue using provided reference sources, data and other tools.

Skills:

Strong attention to detail
Excellent organizational and time management skills
Excellent verbal and written communication skills
Technical aptitude
Adaptability/flexibility in a changeable, fast-paced environment
Ability to learn and apply new skills quickly
Critical thinking

Education:

BA/BS Degree and/or appropriate experience

#LI-MT #LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

Production Support Analyst

Event Coordinator

Information Security Compliance Analyst

Associate Production Support Analyst

Information Security Analyst II

Associate General Manager - Sales

Director, Global Delivery & Operations — IDC Site Lead

Executive- Interiors & Transformation

Senior Ops Specialist

Manager Automotive Sourcing

Microsoft 365 Subject Matter Expert

Assistant Manager/ Manager - Projects

Analyst II, Sales & Commercial Capabilities

Specialist - Stay Experience

Site Reliability Engineer

Training Manager - Technical

Division GeoUnit Business Analyst

Product Specialist - Sales

Business Analyst I - Salesforce

Senior Quality Assurance Engineer

I want to receive the latest job alerts for united spirits

Explore jobs in more locations

Responsibilities:

Experience:

Skills:

Education:

Jobseeker tools

Employer Tools

Browse

Stay Connected