Gurgaon, Hr Us it recruiter Jobs – 95 Open Jobs Today

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Service Desk Lead
Lenovo —Gurugram, Haryana
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Technical Recruiter
Recutify Inc. —Gurugram, Haryana
- Full-time
- Remote
- Recruiting
- Communication skills
- Time management
Quick apply
Technical Recruiter- Gurgaon
RSHARMA —Gurugram, Haryana
- From ₹50,000 a month
- Full-time
- Java
- AWS
- Bachelor's degree
- Health insurance
Quick apply
Analyst - Quality
Alight —Gurugram, Haryana
- Night shift
- Microsoft Excel
- Data analysis skills
- Bachelor's degree
- Paid sick time
IT Recruiter
Nirjai Technologies Private Limited —Dwarka, Delhi, Delhi
- ₹1,50,000 - ₹4,00,000 a year
- Full-time
- Microsoft Office
- Human resources
- Recruiting
- Health insurance
Quick apply
T3 - Analyst Operations
Alight —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
- Paid sick time
Incident Operations Manager
NTT Ltd —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Team management
- Mentoring
Talent Acquisition Manager
GlobalXperts Technology —Gurugram, Haryana
- Up to ₹12,00,000 a year
- Full-time
- English
- Recruiting
- In-person
Quick apply
12d
T3 - Analyst Operation
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Recruiter - Large Enterprise, India Sales
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Recruiting
- Organisational skills
- Communication skills
Incident Operations Manager
NTT DATA —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Team management
- Mentoring
T3 - Analyst - Operations
Alight —Gurugram, Haryana
- Night shift
- Customer service
- Analysis skills
- Bachelor's degree
- Paid sick time
Service Desk Representative
Insight Enterprises —Gurugram, Haryana
- Software troubleshooting
- Customer service
- Bachelor's degree
- Health insurance
Manager – Talent Acquisition & Operations
GlobalXperts Technology —Gurugram, Haryana
- Up to ₹12,00,000 a year
- Full-time
- English
- Recruiting
- In-person
Quick apply
Recruitment
OneBanc Technologies —Gurugram, Haryana
- Recruiting
- Communication skills
- Analytics
Senior IT Support Analyst
Alight —Gurugram, Haryana
- Weekend availability
- Software troubleshooting
- AWS
- Health insurance
- Work from home
Benefit Operation Manager
Alight —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health insurance
- Paid sick time
Network Engineer
Thiess —Gurugram, Haryana
- Full-time
- Software troubleshooting
- Computer networking
- Communication skills
Azure Infrastructure and DevOps Consultant (US Tax)- Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Azure
- Computer Science
- DevOps
Executive - Talent Acquisition
Ginni Systems Ltd. —Gurugram, Haryana
- Java
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply

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Service Desk Lead

Lenovo -
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Jira
Knowledge management
Microsoft Outlook
Incident management
SCCM
BMC Remedy
Customer service
IT service management
Windows
Analysis skills
ITIL
ServiceNow
AI
Communication skills
Active Directory
VPN

Full job description

General Information

Req #

WD00099169

Career area:

Services

Country/Region:

India

State:

Haryana

City:

Gurgaon

Date:

Thursday, May 21, 2026

Working time:

Full-time

Additional Locations:

India - Haryāna - Gurgaon

India - Haryāna - Gurgaon

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Roles & Responsibilities

Service Desk Operations

Manage daily operations of the Service Desk team.
Ensure incidents and service requests are resolved within defined SLAs.
Monitor ticket queues, backlog, aging, and escalation management.
Ensure proper ticket categorization, prioritization, and routing.
Drive first-call resolution and reduce repeat incidents.
Coordinate with L2/L3 support teams for issue resolution.

Incident & Problem Management

Govern Incident, Request, and Problem Management processes.
Handle major incidents and ensure timely stakeholder communication.
Conduct RCA reviews for critical incidents.
Identify recurring issues and drive preventive actions.
Ensure adherence to ITIL practices and operational governance.

Team Management

Lead, mentor, and develop Service Desk engineers/analysts.
Conduct performance reviews, coaching, and skill development sessions.
Manage shift rosters, workload distribution, and resource planning.
Ensure team adherence to process and quality standards.

Service Improvement & Governance

Analyze operational KPIs and customer feedback.
Drive Continuous Service Improvement (CSI) initiatives.
Create and maintain SOPs, knowledge articles, and process documentation.
Ensure audit and compliance adherence.
Improve automation and reporting mechanisms.

Stakeholder & Customer Management

Act as the primary escalation point for critical issues.
Provide regular service performance reports to management/customers.
Conduct governance reviews and service review meetings.
Maintain effective communication during outages and service disruptions.

Required Skills

Strong knowledge of ITSM and ITIL framework
SLA & KPI management
Incident and Major Incident Management
Excellent leadership and communication skills
Stakeholder management
Reporting and analytical skills
Escalation handling
Customer service orientation
Knowledge management and process governance
Experience with ticketing tools such as ServiceNow, Remedy, Jira, or Freshservice

Preferred Technical Knowledge

Windows OS & Microsoft 365
Active Directory
VPN & Remote Support
Networking basics
SCCM / Endpoint management
IT asset management
Collaboration tools (Teams, Zoom, Outlook)

Additional Locations:

India - Haryāna - Gurgaon

India - Haryāna - Gurgaon

India

India - Haryāna

* India - Haryāna - Gurgaon , * India - Haryāna - Gurgaon

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.

Kindly verify job offers through the official Lenovo careers page or contact [email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

Apply Now

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us it recruiter jobs in gurgaon, hr

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Recruitment

Senior IT Support Analyst

Benefit Operation Manager

Network Engineer

Azure Infrastructure and DevOps Consultant (US Tax)- Global Capability Center

Executive - Talent Acquisition

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