Key Responsibilities:
1. Employee Life Cycle Management:
- Oversee employee appointments, confirmations, transfers, appraisals, and exits.
- Maintain salary master, organizational charts, and real-time HR records.
- Address employee grievances, ensuring proper documentation and resolution.
- Prepare and validate HR reports including headcount, org charts, and MIS reports.
- Streamline the employee exit process, ensuring a smooth offboarding experience.
2. Time Office & Payroll Management:
- Monitor and manage leave, attendance, LWP, and compensatory offs.
- Ensure accurate and timely payroll data submission to Head Office.
- Maintain hospitality staff records in HRMS (HR One).
3. HR Audits & Compliance:
- Handle internal and external HR audits, ensuring compliance with labor laws and company policies.
- Support employees with ESIC, medical claims, and Provident Fund (PF) issues.
4. Recruitment & Onboarding:
- Manage hiring for company roll and third-party payroll (TPP) positions.
- Follow structured Hiring SOPs, including approvals, compensation, and interview documentation.
- Leverage hotel management colleges, referrals, and Internal Job Postings (IJP) for sourcing talent.
- Conduct onboarding programs, new joiner surveys, and ensure a seamless induction experience.
5. Employee Recognition, Training & Special Projects:
- Execute programs like Long-Term Service Awards & Employee of the Month/Quarter recognitions.
- Support initiatives like We Care and Touch Base Meetings.
- Organize team-building activities and promote Learning Management System (LMS) adoption.
- Conduct periodic visits to hospitality outlets for employee engagement and support.
6. Performance Management:
- Coordinate Quarterly MBO (Management by Objectives) process.
- Ensure new employees have MBOs set within two weeks of joining.
- Facilitate feedback discussions and track probation confirmations and performance plans.
- Address disciplinary matters and escalate performance-related concerns to HO as needed.
7. Employee Engagement & Events:
- Plan and execute employee engagement activities aligned with company culture.
- Maintain an updated employee engagement calendar with meaningful activities.
- Drive participation in Great Place to Work (GPTW) surveys and ensure a positive work environment.
What We’re Looking For:
- Education: Bachelor’s/Master’s degree in HR, Business Administration, or related field.
- Experience: 4 + years in HR, preferably in hospitality or the service industry.
- Skills:
Strong knowledge of HR policies, labor laws, payroll, and compliance regulations.
- Excellent interpersonal, problem-solving, and conflict-resolution abilities.
- Proficiency in HRMS software (HR One) and MS Office (Excel, Word, PowerPoint).
- Ability to multitask, prioritize, and manage tight deadlines.
- Experience in employee engagement, performance management, and HR audits is a plus.
- Willingness to travel to hospitality outlets as needed.
