Job Description
Job Title: Customer Service Representative
Req ID: 49849
Job Location (Short): Pune, IND
Employment Type: Full Time
Segment: Danfoss Power Solutions Segment
Job Category: Sales
Work Location Type: On-site
The Impact You'll Make
Join our Customer Care team and play a key role in delivering a seamless customer experience for US and EMEA regions. You will manage customer orders end‑to‑end, ensure accuracy, and collaborate closely with internal teams, driving results the Danfoss way.
What You’ll Be Doing
Take end-to-end ownership of assigned orders/transactions from receipt to closure, ensuring accuracy, timeliness, and compliance with defined processes.
Ensure adherence to service level expectations and maintain performance within agreed operational benchmarks.
Ensure completeness and correctness of customer data and order inputs in ERP systems and relevant tools.
Ensure a customer-centric approach by delivering timely and accurate order processing, contributing to a seamless customer experience.
Proactively identify and resolve potential issues impacting order fulfilment and customer satisfaction.
Demonstrate openness to feedback and align with organisational expectations and process standards.
Actively work on feedback received and continuously improve performance and professional conduct.
Adhere to organisational policies, including attendance, working hours, and communication protocols.
Ensure compliance with defined processes, systems, and guidelines as communicated by the organisation.
Identify process improvement opportunities and contribute to enhancing operational efficiency and reducing errors.
Maintain up-to-date process knowledge and ensure adherence to standard operating procedures (SOPs).
What We're Looking For
Graduate with 2–4 years of experience in Support functions or order management.
Working knowledge of SAP / Salesforce and MS Office.
️ Strong communication skills and attention to detail.
Flexibility to work in US shifts and handle change confidently.
Positive mindset with a willingness to learn and grow.
What You'll Get from Us
We promote from within and support your learning with mentoring, training, and access to global opportunities.
You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
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