Position: Technical Support
Location: Thrissur
Experience: 1 year
IT Technical Support Engineer
Job Location : Thrissur, Experience : 1+ Years, Salary: INR 10,000-15,000
Responsibilities:
o Managing and Supporting the Entire IT Infrastructure.
o Managing and supporting Web Hosting and Email Hosting.
o Managing and Monitoring Web Hosting Panel like C Panel, Plesk Panel, etc.
o Resolving IT Help Desk Calls, Emails and Resolving Client problem remotely through Team viewer/remote assistance or providing onsite support based on the type of problem.
o Expertise in presentation and the delivery of information to Customers and to other team members.
o Test backup or recovery plans regularly and resolve any problems.
o Document installation or configuration procedures to allow maintenance and repetition.
o Recommend web site improvements, and develop budgets to support recommendations.
o Inform web site users of problems, problem resolutions or application changes and updates.
o Provide training or technical assistance in web site implementation or use.
o Perform user testing or usage analyses to determine web sites' effectiveness or usability.
o Evaluate or recommend System Hardware, Software, etc.
o Identify or document backup or recovery plans.
o Gather, analyze, or document user feedback to locate or resolve sources of problems.
o Determine sources of web page or server problems, and take action to correct such problems.
o Monitor systems for intrusions or denial of service attacks, and report security breaches to appropriate personnel.
o Administer internet/intranet infrastructure, including components such as web, file transfer protocol (FTP), news and mail servers.
o At least 1+ years of Technical Support experience in web development firm or any other.
o Have a proven track record as a Technical Support handing a high pressure environment.
o Ability to handle Local and International customers over Phone, Email, etc.
o Have solid technical understanding of the web technologies.
o Excellent Troubleshooting skills.
o Excellent communication skill (English is Must)
o Ability to handle Local and International customers
o Attention to detail
o Strategic thinking
