Job Title: Clinic Head – Aesthetic & Wellness Center
(Designation: Center Manager – Aesthetic, Slimming, Dermatology & Wellness Division)
Position Overview:
We are looking for a results-driven, people-oriented, and operationally sound professional to join our team as a Clinic Head – Aesthetic & Wellness Center. This role is pivotal in managing the end-to-end operations of a busy medical aesthetic clinic offering services in dermatology, slimming, beauty, laser hair reduction, and wellness therapies. The Clinic Head will oversee a team of doctors, therapists, counsellors, and front office executives to deliver high-quality client experiences, drive business results, and maintain compliance with brand and medical protocols.
Key Responsibilities:1. Operational & Administrative Leadership
- Ensure daily operational excellence across all service areas including dermatology, laser, slimming, beauty, and wellness.
- Coordinate staffing, scheduling, and workflow to ensure efficient clinic operations.
- Monitor adherence to Standard Operating Procedures (SOPs) and ensure implementation of quality standards across departments.
- Conduct regular audits of hygiene, infrastructure, consumables, and client zones to maintain top-tier clinic presentation.
2. Client Management & Service Quality
- Act as the escalation point for client grievances, especially VIPs and high-value customers.
- Monitor client treatment journeys, ensuring timely reviews, follow-ups, and satisfaction scores.
- Implement client retention programs and ensure collection of regular feedback for service improvements.
- Promote a culture of customer delight through consistent service excellence and personalization.
3. Sales & Business Development
- Drive the achievement of monthly revenue targets for the center through upselling, renewals, and referrals.
- Allocate individual sales targets to counsellors and track daily/weekly performance.
- Conduct regular team huddles and sales reviews to improve conversion rates.
- Collaborate with Marketing and Doctors to launch promotional offers and organize in-clinic events or wellness drives.
4. People Management & Team Development
- Manage a team of 10–20 members including doctors, therapists, sales counsellors, and front desk staff.
- Recruit, train, and groom team members with support from HR and R&D.
- Build leadership succession within the center by mentoring high-potential staff for future Clinic Head roles.
- Maintain a motivating and compliant work culture aligned with organizational values.
5. Financial, Inventory & Reporting Oversight
- Manage cash and billing processes; ensure cash register accuracy and reconciliation.
- Monitor stock of consumables and raise indents timely; reduce wastage and pilferage.
- Send daily/weekly reports covering cash summary, client footfall, staff attendance, escalations, and complaints to the corporate office.
- Prepare monthly performance reviews, budget forecasts, and client satisfaction dashboards.
6. Policy Compliance & Corporate Coordination
- Ensure compliance with all internal policies, government norms (if applicable), and clinical safety guidelines.
- Act as a liaison between the center and the corporate office for all operational, HR, and marketing matters.
- Participate in pre-opening projects for new clinics – including layout finalization, equipment procurement, and staff hiring.
Qualifications & Experience:
- Graduate or Postgraduate in Healthcare, Hospitality, Management, or Wellness-related discipline.
- 4–7 years of experience in a clinic/spa/hospital/wellness center, with at least 2 years in a leadership role.
- Experience in Aesthetics, Dermatology, Slimming, or Cosmetic Wellness sector is highly preferred.
- Proficient in MS Office, CRM systems, and billing software.
- Strong interpersonal, organizational, and problem-solving abilities.
Key Competencies:
- Leadership & Team Management
- Client Relationship Management
- Operational Excellence
- Sales & Business Acumen
- Compliance & Discipline
- Communication & Conflict Resolution
- Grooming, Etiquette & Professionalism
Working Conditions:
- Schedule: 6 days a week, Day Shift (9:30 AM – 6:30 PM)
- Weekly Off: 1 rotational weekday off
- May be required to travel for corporate meetings or support new center launches
Benefits:
- Paid Sick Leave
- Monthly Performance Bonus
- Incentive Programs
- Staff Wellness Programs
- Training & Career Development Opportunities
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: ₹40,000.00 - ₹70,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
