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Flipkart Support Executive

Shopemet Networks Private Limited
Bangalore City, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Fresher | Full-time
Up to ₹30,000 a month

Benefits

Provident Fund
Health insurance
Paid time off

Qualifications

English
Bachelor's degree

Full job description

Handle customer queries through phone, email, chat, or support tickets across multiple channels.
Troubleshoot product or service issues and escalate to the appropriate department when necessary.
Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
Deliver timely resolutions that align with your company’s service-level agreements (SLAs).
Represent the brand tone and values in every interaction to build trust and retention.
Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
Contribute to team quality goals by meeting first-response targets, CSAT scores, and resolution rates.

Pay: Up to ₹30,000.00 per month

Benefits:

Health insurance
Paid time off
Provident Fund

Education:

Bachelor's (Preferred)

Language:

English (Required)

Location:

Bangalore City, Bengaluru, Karnataka (Preferred)

Work Location: In person

Quick apply

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