senior software engineer

analyst

senior engineer

software engineer

lead engineer

JCPenney

I was taking care of 2 projects simultaneously. One is production support project with 5 members in team excluding me who comes in shifts to take care of 24/7 support. The other one started in mid of 2010, small development project with 2 members in team which had both .Net and Mainframe. My duty was to make sure of smooth run of production support and on-time zero defect delivery of development project.

In the period 2009 to 2011, I learnt how to start a production support project from scratch, recruiting and training resources, preparation and maintenance of shift plan, people management, time management etc..

About my co-workers, I had wonderful teammates who were hard working and co-operative to achieve our project goal.

Hardest part of the job is convincing resources to 3 shift model as it includes night shifts, weekend and holiday support as well. Also need to handle unexpected sick leave of a resource who need to take care of a shift. At any case, I should make sure that the shifts are always taken care of with available resources. Till the team got stabilized to handle the tickets on their own, I was there to help them any time 24/7.

Once the support team was stabilized and got client confidence and appreciation, we got internal appreciation from our Delivery manager and senior managers which made me really proud and satisfied.

Good to start your career and learn the corporate world.Company Culture:
JC Penney fosters a culture of inclusivity and teamwork. There is a strong emphasis on collaboration and mutual support among colleagues. The management encourages open communication, and employees are often invited to share their ideas and feedback. This inclusive culture helps in building a sense of belonging and motivates employees to contribute effectively.

Training and Development:
The company provides ample opportunities for training and professional development. New employees undergo comprehensive training programs to understand their roles and responsibilities better. Additionally, there are regular workshops and seminars aimed at skill enhancement and career growth. The focus on continuous learning is a significant advantage for anyone looking to build a long-term career with the company.

Work-Life Balance:
JC Penney in Bangalore places a strong emphasis on maintaining a healthy work-life balance. The company offers flexible working hours, which is a major plus for employees with personal commitments. The management is generally understanding and accommodating when it comes to balancing work with personal life.

10-15min walk to time clock, depending on what area u work in, ... It's sad how there's no grace period with such a long walk just to clock in! I got firEd for being late too many times and I had only clocked in 1min after time due to the walk.... Call it my responsibility, cool, whatever, however everybody's life isn't set up on such a schedule to where they can be on the dot!! Minus ANY excuses!!! That's ridiculous,... I got paid well, no complaints on that... HOWEVER I felt like a number there and not a valued  person... If u don't mind not being valued, and adhering to being there 30min to an hour before your shift starts so your not fired no matter how good of a worker you are... Have at em... 2018-19, they paying 12-19 an hour depending on the area u get hired for.... Get ya coins, cuz they will dismiss u within a heartbeat if u mess up and FIND SOMEONE ELSE with the quickness... As to why they're still posting on indeed *slaps forhead* and fired me 2 months ago for being late 1 dern minute .... Smh.... Even Walmart has a dern grace period, y'all a trip fr, but it is what it is... Smdh

some times employees will call out, communication between managers suck, work for less, not for anyone in their thirties. managers sometimes will not answer if you call them for help. their will be a lot of teenagers will get a lot of hours and while others don't. They will cut hours if you don't make your goal or some excuse they have. however, what make this job great is that their are great managers and supervisors that will listen. but there will always be one. co workers are great, but their are a few that will not do anything and just gossip. usually its really slow on weekdays ,however on weekends is busy. customers will sometimes be rude and will try to scam you if you are not careful. This job is good for anyone trying to get extra bucks for gas or food. other than that you will regret it. after working only once or twice a week.

-Emails received from HO (Dallas) to be sent to suppliers with action required clearly mentioned.
-Checking of WIPS for the shipments status.
-Following up with suppliers for production and shipment status
-Reviewing samples and lab dip etc
-Interaction with various teams such as- fabric team, colour team, QA, compliance, Operation, Technical design team, designers
-Factory visits
-Management culture is very transparent with an open door policy.
- Work culture id good providing a good work life balance
-Hardest part is due to time difference between India and US the items requiring immediate action is put of till the next day (for confirmation on mail).

•	It is a customer services and up selling / cross selling process operating throughout the United States. Customers make an order over phone, online and also through SMS.  They need to pay $20.15 plus shipping and handling charges extra. 
•	Since it’s a customer services based role we need to explain the customers how to operate the DISH TV. If they face any difficulties to operate the Television we need to help them install and also guide them need to operate and up sell the extra channels .If required need to explain if they install for 3mths they get a bonus 15days free. I used to enjoy my services to help the needful customers.

The place is neat and well equipped  with all amenities possible. I learned how to manage a team.
The time difference was a plus point as we were ready with the work in 12 hours.
People are very friendly and helping.
The hardest part of the job was seeing your best designs getting rejected but with a proper explanation so that the new design is flawless.
I enjoyed the US time difference gap because if they are giving us work today morning, they will receive it in the evening or the next morning.

What is the best part of working at the company?
Helping Customers With All Of Their  Return’s, Refunds, Online Orders, Credit Card Issues.

What is the most stressful part about working at the company?
 When Computers Are Down. 
Customers Are Very Angry.

What is the work environment and culture like at the company?
Diverse Culture Employees, Everyone Has A Specific Job Assignment But When Help Is Needed We All Help Each Other.

What is a typical day like for you at the company?
 Busy At Certain Times Of The Day,
Week, & Holidays.

I worked in the women's and kid's department.  I learned floor sets, door to floor, designated jobs to each associate when I came in for my shift.  I learned closing and opening procedures.  The hardest part of the job was the 12 to 14 hour shifts.  Also learned how to do inventory for each department.  The team at JcPenney was amazing.  I have to say they are the best I have ever worked with.

JC Penney gave me a great opportunity to use my skills in an effective manner. My communication skills improved tremendously. I enjoy working with my co workers and help them when necessary. I also had the chance to train new associates. I enjoy what I do at JC Penney and the most enjoyable part is going out of my way to help customers in finding merchandise and making their visit to our store worthwhile.

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