Global HR Technology Specialist
You and your team
The Global HR organization within Vanderlande is structured in the following areas: HR Business Partners, Function Talent, TA and Learning, Function Reward, Travel and Mobility, and Regional HR and Global Services.
The Regional HR and Global Services organization delivers specialized HR expertise, advisory and services, ensuring support close to business stakeholders. The Global HR Specialist department, that is part of Regional HR & Global Shared Services, is active in maintaining, supporting, and enabling HR service delivery. As a Global HR Technology Specialist, you report to the Global HR Specialists Lead, located at Vanderlande headquarters in Veghel in the Netherlands.
As a Global HR Technology Specialist with focus on Workday HCM Core and Absence, you support customer experience and operational efficiency by managing and improving specialist support within the global Service Delivery Model. You work closely with the HR Technology Consultants in the HR Technology & Data department and act as the Tier 2 specialist for complex cases, service requests, and improvement initiatives in your domain. As a team, with specialists located in Pune and Veghel, the values We Care, Teamwork and Everyday Better are key in decision making and working together.
About the role
In this role, you are responsible for the efficient and effective day to day operation, support and continuous improvement of Workday HCM Core and Absence processes. You act as the specialist escalation point for complex incidents and inquiries that cannot be resolved by Tier 1 and you work closely with Tier 3 experts and stakeholders to maintain stable, compliant, and user friendly HR services.
You combine operational ownership with specialist expertise. This means you not only resolve issues and execute specialist activities, but also strengthen documentation, support knowledge transfer, improve ways of working, and help shift suitable activities from Tier 3 to Tier 2 and from Tier 2 to Tier 1 when appropriate.
Your main responsibilities
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Own and manage ticket resolution for Workday related inquiries, incidents, and service requests, ensuring timely handling in line with SLAs.
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Act as the Tier 2 escalation point for complex cases mainly focused on HCM Core and Absence, including data corrections, rescinds, cancellations, organizational changes, and support questions with cross functional impact.
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Perform specialized Workday activities within the service delivery model, such as role and security related support, system updates within agreed ways of working, and execution support for complex employee lifecycle transactions.
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Support and monitor global compliance and ways of working within Workday, ensuring alignment with Vanderlande data, process, and compliance standards.
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Maintain and improve employee data quality within your domain by performing checks, resolving recurring issues, and supporting root cause analysis where needed.
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Create, maintain, and improve work instructions, help texts, and knowledge articles to enable consistent service delivery and effective knowledge capture on a global level.
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Provide Workday training, guidance, and enablement to regional and local Service Agents and other stakeholders to strengthen knowledge in the lower tiers of the service model.
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Participate in projects, releases, testing, hypercare, and continuous improvement initiatives related to Workday HCM Core and Absence, in close cooperation with the HR Technology & Data department.
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Drive and support shift left activities within your domain by absorbing agreed activities from Tier 3 and helping define which activities can be transferred further into Tier 1, supported by clear guidance and governance.
Your day to day activities focus on
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Managing specialist support for mainly HCM Core and Absence related tickets and cases.
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Handling complex absence related questions, including analysis of more complex cases and support on country specific exceptions within established standards and guidance.
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Supporting HCM Core activities such as location creation in existing countries, help text updates, and other agreed light system or content changes.
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Supporting security related questions and role maintenance activities connected to your domain, in close cooperation with Tier 3 experts where needed.
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Participating in testing cycles for releases, enhancements, and process changes, documenting outcomes and helping resolve defects or issues.
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Preparing and maintaining operational documentation, guidance, and domain knowledge assets.
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Advising stakeholders on data quality, process adherence, and practical system use within Workday.
Education and experience
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Bachelor’s or Master’s degree in Human Resources, Information Technology, Business Administration, or equivalent with relevant HR technology experience.
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At least 4 to 6 years of relevant experience in HR technology, HR operations, or Workday support, with solid functional expertise in Workday HCM Core and Absence.
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Proven experience in handling complex HR technology incidents, employee data management, and process compliance in an international environment.
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Experience in working within a tiered service delivery model and in collaborating with operational and expert teams across different levels.
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Experience in testing, documentation, training, and continuous improvement is strongly preferred.
Knowledge, skills, and abilities
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Fluent in English, written and spoken.
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Strong functional Workday knowledge in HCM Core and Absence.
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Ownership and result oriented mindset.
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Strong advising, communication, and cooperation skills, including the ability to guide and train others.
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Analytical skills and the ability to assess complex issues from different angles and translate them into practical solutions.
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Ability to work independently within your domain while collaborating effectively with stakeholders in HR, ICT, Service Delivery, and CoE teams.
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Service oriented mindset with a focus on customer experience, operational efficiency, and continuous improvement.
